Senior Vice President, Global Operations

F1 Arcade•Chicago, IL

1d•Remote

About The Position

Leading with a Purpose As Senior Vice President, Global Operations, you are accountable for the overall performance, profitability, growth, and operational execution of F1® Arcade's global venue portfolio. As the senior operational executive for the business, you are responsible for developing and executing the global operations strategy while ensuring exceptional guest experience, operational excellence, financial performance, and brand consistency across all markets. This role leads the global operations organization, including all regional operational leaders, venue leadership teams and operations support teams. You will execute the operational vision, structure, and standards required to support a growing international business while ensuring consistent execution across every venue. As a key member of the Leadership Team, reporting into the Chief Executive Officer, you will partner closely with C-Suite leaders, and other senior leaders to translate business strategy into operational execution. You will play a critical role in shaping company direction, driving growth initiatives, optimizing profitability, and ensuring the successful execution of strategic priorities across the organization.

Requirements

15+ years of progressive operational leadership experience within hospitality, entertainment, experiential, leisure, retail, or multi-unit restaurant organizations.
Significant executive leadership experience overseeing large-scale, multi-region, or international operations.
Proven success leading high-growth organizations through expansion and transformation.
Demonstrated experience operating as a member of a senior executive leadership team.
Exceptional executive presence with the ability to influence executive teams, and operational leaders.
Proven ability to build, lead, and develop high-performing organizations.
Strong coaching, leadership development, and succession planning capabilities.
Deep understanding of operational strategy, organizational design, and business growth.
Strong commercial and financial acumen with extensive P&L ownership experience.
Ability to balance strategic planning with operational execution.
Demonstrated ability to drive enterprise-wide change and transformation initiatives.
Thrives in dynamic, high-growth environments.
Comfortable leading through ambiguity, change, and rapid expansion.
Ability to manage complexity across multiple markets, cultures, and business functions.
Ability to travel globally up to 70% of the time.
Ability to work a minimum of 40 hours per week, with flexibility to support global business operations across multiple time zones.
Ability to consistently demonstrate F1® Arcade Core Values; Pursuit of Excellence, Positive Energy, Integrity, Team Spirit.
When working at an F1® Arcade venue, Team Members must be able to perform the duties of that venue.
The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.
Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required.
Lifting from floor to shoulder constantly and overhead infrequently.
Twisting and reaching frequently.
Grasping objects to move or manipulate constantly.
Working in hot then cold environments for extended periods of time.
Will stand and walk for extended periods of time.
Frequent hand washing and sanitation is required.
Ability to use knives, slicing equipment, and other food preparation equipment.
Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

Responsibilities

Serve as the senior operational leader for the global business and a member of the Exec-co Leadership Team.
Partner with the CEO and Executive Leadership Team to define and execute the company's strategic vision and long-term growth plans.
Drive alignment between Operations, Finance, Marketing, Sales, Culinary, Technology, Development, and People functions.
Provide operational insight and leadership on all major business decisions and growth initiatives.
Act as a key ambassador for the F1® Arcade brand internally and externally.
Lead all operational functions across the global venue portfolio.
Establish and execute the global operations strategy, ensuring alignment with business objectives and growth plans.
Maintain accountability for venue performance, operational consistency, guest experience, profitability, and brand standards across all markets.
Refine and develop scalable operating models, systems, and processes that support continued domestic and international expansion.
Drive operational excellence through performance management, continuous improvement, and innovation.
Directly lead regional operational executives, including US and UK operational venue leadership teams.
Maintain ultimate accountability for all venue leadership teams.
Build and develop a world class operations organization capable of supporting a rapidly growing international business.
Foster a culture of accountability, empowerment, ownership, and high performance throughout the organization.
Partner closely with the Chief Financial Officer to develop operating budgets, forecasts, capital planning strategies, and long-range business plans.
Drive sustainable revenue growth and profitability across the global.
Ensure operational decisions support company financial objectives and shareholder value creation.
Identify opportunities to improve margins, productivity, efficiency, and guest satisfaction.
Monitor and evaluate key business performance indicators and implement corrective actions where necessary.
Partner with the Chief Marketing Officer and Commercial leadership teams to maximize guest engagement, revenue growth, and brand awareness.
Ensure operational execution supports the guest experience, marketing strategy, events strategy, and overall brand positioning.
Champion a culture focused on delivering exceptional guest experiences at every touchpoint.
Maintain consistency in operational and service standards across all markets.
Drive the implementation of best practices, standard operating procedures, and performance standards.
Promote continuous improvement and innovation throughout the operational organization.
Ensure compliance with all operational, labor, health and safety, licensing, and regulatory requirements.
Establish governance frameworks that protect the business, team members, guests, and brand.
Identify and mitigate operational risks while maintaining a strong culture of accountability and compliance.