Vice President, Global Operations Management & AIOps

TransUnion • Chicago, IL

1d • $193,500 - $406,500 • Hybrid

About The Position

The Global Infrastructure, Engineering & Operations (GIO) organization delivers the infrastructure, cloud, and operational technology services that support TransUnion's global business operations and technology transformation initiatives. The Vice President, Global Operations Management & AIOps will lead global technology operations, driving service reliability, operational excellence, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional operations. This role reports directly to the Senior Vice President, Global Infrastructure, Engineering & Operations and serves as a key leader in modernizing operational practices while ensuring the reliability, performance, and scalability of critical technology services. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Requirements

• 15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, or enterprise operations functions within complex global organizations.
• Demonstrated experience managing 24x7 operational environments while driving continuous improvement in service reliability, availability, and operational performance.
• Proven success leading major incident management, problem management, operational governance, and service reliability programs across enterprise technology environments.
• Experience implementing operational transformation initiatives involving automation, observability, AI-enabled operations, or service management modernization.
• Strong leadership experience building and developing global teams while fostering accountability, collaboration, and operational excellence.
• Deep knowledge of IT Operations Management (ITOM), Service Management (ITSM), incident management, problem management, and service reliability practices.
• Experience with observability, monitoring, telemetry, event management, and operational analytics platforms.
• Understanding of cloud operations, infrastructure operations, network operations, and hybrid technology environments.
• Experience implementing automation, orchestration, workflow management, and AI-assisted operational capabilities.
• Knowledge of operational governance, service health metrics, risk management, availability management, and production readiness frameworks.

Nice To Haves

• Experience implementing AIOps strategies leveraging intelligent alerting, event correlation, predictive analytics, and automated remediation capabilities.
• Familiarity with Site Reliability Engineering (SRE) principles, reliability engineering practices, and modern service operations frameworks.
• Experience leading enterprise-scale operational transformation initiatives across cloud, infrastructure, and platform environments.
• Strong background in executive reporting, operational performance analytics, and technology service portfolio management.
• Experience driving automation programs that reduce manual effort, improve consistency, and increase operational efficiency.

Responsibilities

• Establishing and executing a modern global operations strategy that improves service reliability, enhances operational transparency, and accelerates the adoption of automation and intelligent operations capabilities.
• Lead and evolve the global operations model across enterprise infrastructure, cloud platforms, network services, and regional operations teams.
• Improve service availability and reliability through enhanced monitoring, restoration practices, operational accountability, and continuous improvement initiatives.
• Lead major incident and problem management programs, including executive communications, root cause analysis, corrective action governance, and post-incident review processes.
• Drive adoption of observability, event correlation, automation, and AIOps capabilities to improve issue detection, reduce operational noise, and accelerate service restoration.
• Partner with infrastructure, platform, engineering, cloud, and cybersecurity leaders to implement service-based operating models with clear ownership, service health metrics, runbooks, and operational standards.
• Collaborate with engineering and business stakeholders to ensure operational readiness for new services, technology deployments, and production changes.
• Develop executive reporting and operational dashboards that provide visibility into service health, incidents, availability, risk, and operational performance.
• Lead enterprise-wide initiatives focused on operational modernization, automation, reliability engineering, and continuous service improvement.
• Build, develop, and mentor a high-performing global operations leadership team focused on accountability, customer impact, transparency, and operational excellence

Benefits

• day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts
• company‑paid basic life and AD&D
• optional voluntary life and AD&D for you and your family
• short‑ and long‑term disability.
• legal plan, pet insurance, and travel accident coverage.
• adoption assistance and fertility planning coverage
• caregiver support
• Dependent Care FSA for possibility of an employer match
• complimentary Care@Work membership
• up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP).
• financial wellness resources
• career coaching
• optional long‑term care insurance
• tuition reimbursement
• flexible time off for exempt employees or paid time off for nonexempt employees
• up to 12 paid holidays per year
• commuter benefits
• employee discounts
• charitable gift matching
• paid volunteer time off
• corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well‑being programs
• guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed