Senior Vice President, Digital Products and Innovation

Otis Elevator Co.•Farmington, CT

2d•$340,000 - $390,000

About The Position

Otis is seeking a visionary, outcomes-driven Senior Vice President, Digital Products and Innovation to lead the vision, strategy, growth, innovation, commercialization, and operational performance of its digital products and connected services portfolio. The executive will evolve customer-facing digital products, connected services, customer experiences, and emerging capabilities to drive growth, customer value, service excellence, and competitive differentiation. The role has enterprise accountability for digital product strategy, connected-services adoption and monetization, customer engagement, innovation, artificial intelligence advancement, product operations and quality, and portfolio governance. The leader will work across Product, Engineering, Digital Technology, Service, Commercial, Marketing, and regional organizations to deliver measurable customer outcomes, revenue growth, and business value. The position reports directly to the EVP & Chief Digital Officer and is based in the United States, ideally on the Northeast coast.

Requirements

Experience leading a global portfolio of customer-facing digital products and services and proven success defining and executing a multi-year strategy at enterprise scale.
Successful background transforming a traditional industrial or service organization toward digital, connected, and recurring-revenue business models.
Strong commercial credentials, with evidence of influencing revenue growth, investment decisions, portfolio performance, and value creation of digital offerings, including connected services and subscription-based propositions.
Evidence of delivering measurable improvements in customer outcomes, growth, product quality, reliability, speed to market, and operational performance.
Significant executive-level leadership experience in a large, complex, global organization, with responsibility for digital products, digital services, technology-enabled services, product innovation, or a closely related area.
Demonstrable experience leading large global and cross-functional organizations, including senior leaders and multidisciplinary teams spanning product management, technology, engineering, UX/design, and innovation.
Successful experience working with C-suite and senior executive stakeholders, including Board-level reporting, and influencing and aligning stakeholders across global, regional, and functional organizations.
Proven experience taking new digital propositions from concept and validation through development, commercialization, deployment, and scale; strong understanding of innovation management, including experimentation, incubation, rapid prototyping, piloting, scaling, and commercialization.
Strong track record of using customer insights, market intelligence, competitive analysis, and product analytics to determine priorities and investment decisions.
Experience establishing strategic partnerships and ecosystems involving technology companies, innovation partners, startups, and/or major customers.
Knowledge of B2B and B2B2C digital ecosystems and the complexities of introducing digital propositions across multiple markets and regions.
Understanding of industrial technology, smart buildings, IoT, connected assets, or digitally enabled field-service environments.
Bachelor’s degree in Technology, Engineering, Computer Science, Digital, Business, Product Management, or a related discipline.

Nice To Haves

Master’s degree, MBA, or equivalent advanced qualification in a relevant business, engineering, technology, or digital discipline.

Responsibilities

Own the enterprise digital products and connected services portfolio, including strategy, investment priorities, growth, customer adoption, financial performance, and long-term value creation.
Drive growth and monetization opportunities for connected services.
Lead the evolution of customer-facing digital products and services to deliver customer-centric, outcomes-based experiences.
Lead enterprise innovation initiatives focused on outcomes, digital services, artificial intelligence, connected technologies, automation, digital platforms, APIs, analytics, and other emerging capabilities.
Lead global product management and product development organizations delivering customer-facing digital products and services.
Own operational performance, reliability, quality, and support readiness of digital products and services after deployment.
Provide executive oversight of digital product investments, portfolio priorities, resource allocation, risks, and strategic decisions.
Establish and manage strategic relationships with technology providers, industry partners, innovation organizations, startups, and key customers.
Build and lead a high-performing global organization spanning Digital Product Management, Product Development, User Experience Design, Innovation, AI, and Connected Services.

Benefits

Eligible to participate in an annual executive short-term incentive plan.
Eligible to receive equity awards under the Otis executive long-term incentive plan.
401(k) plan with company match and a separate automatic retirement contribution.
Comprehensive medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary benefits, including legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.