Senior Vice President, Client Services (Private Credit)

The Citco Group Limited • New York, NY

5h • $150,000 - $220,000 • Onsite

About The Position

Citco is seeking a Senior Vice President, Client Services with expertise in private credit fund administration. This role involves managing client portfolios, representing Citco, and building strong client relationships. The ideal candidate will have deep knowledge of private credit structures, loan servicing, and operational models, and will partner with internal teams to deliver solutions and identify growth opportunities. This position is crucial for maintaining and enhancing client satisfaction and supporting the company's growth in the alternative asset servicing sector.

Requirements

• Deep expertise in private credit fund administration, credit investment operations, loan servicing, or credit middle-office functions gained within a fund administrator, asset manager, private credit platform, or lending institution.
• Strong understanding of private credit structures, including direct lending, opportunistic credit, distressed debt, structured credit, CLOs, specialty finance, and NAV, subscription, and asset-level financing arrangements.
• Demonstrated experience supporting both IBOR and ABOR operating models, including loan lifecycle events, complex accruals, PIK interest, fee calculations, leverage facilities, portfolio valuation, and investor reporting requirements.
• Comprehensive understanding of the end-to-end loan lifecycle, including trade capture, funding, settlements, corporate actions, restructurizations, amendments, paydowns, and covenant monitoring.
• Ability to engage credibly with portfolio managers, credit CFOs, operations leaders, and treasury teams on fund structures, portfolio performance, financing arrangements, and operational challenges.
• Experience overseeing operational delivery for complex private credit funds, including leveraged structures, multi-jurisdictional vehicles, warehouse facilities, and scaled institutional managers.
• 10 -12 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider.
• Skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
• Strong leadership skills
• Project management skills with attention to detail and proven ability to multi-task.
• Strong written and verbal communication skills.
• Bachelor’s Degree in Accounting or similar fields

Nice To Haves

• CPA designation

Responsibilities

• Manage a portfolio of clients as the primary relationship contact or as part of a broader global account team.
• Represent Citco to the client across relevant products, services, regions and segments.
• Build strong relationships with client stakeholders and maintain regular engagement.
• Understand each client’s business priorities, operating model, service needs and relationship expectations.
• Identify client needs and coordinate the development and delivery of client-ready solutions using Citco’s global capabilities.
• Partner with Product, Operations, Technology and Business Development to execute client priorities and deliver agreed outcomes.
• Prepare for client meetings, service reviews and business reviews through effective planning, internal coordination and follow-up.
• Capture client feedback, service challenges and emerging requirements, and communicate these to relevant internal teams.
• Support the development and maintenance of client account plans.
• Identify opportunities for revenue retention, growth, product expansion and service enhancement.
• Monitor client satisfaction and escalate material relationship, service or commercial risks.
• Act as the relationship lead during significant client issues or escalations, ensuring appropriate communication, follow-up and resolution.
• Engage with management to support account growth, issue resolution and strategic client planning.
• Support the rollout of relevant campaigns and strategic initiatives to assigned clients.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability benefits
• Long-term disability benefits
• Retirement savings plan
• Tuition reimbursement
• Mental health and wellness support
• Parental leave
• Annual discretionary bonus pool based on company profitability and individual contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior