Senior Vice President, Client Service Executive

BNY Mellon • Everett, MA

37d • $104,000 - $228,000

About The Position

In this role, you’ll make an impact in the following ways: Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms. Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
• 7 to 10 years of total work experience in an operational area and/or client services preferred.
• Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
• Strong skills in client relationship management, service delivery, and influencing cross-functional teams

Nice To Haves

• MBA preferred.
• 7 to 10 years of total work experience in an operational area and/or client services preferred.

Responsibilities

• Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Benefits

• Highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• 401(k) plan
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Various paid time off benefits, such as vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior