Senior Vice President, Client Service Executive

BNY Mellon•New York, NY

3d•Onsite

About The Position

We’re seeking a future team member for the role of Senior VP, Client Service Manager, to join our Client Service team. This role is located in New York. In this role, you’ll make an impact in the following ways: Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms. Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Requirements

Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
7 to 10 years of total work experience in an operational area and/or client services preferred.
Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
Strong skills in client relationship management, service delivery, and influencing cross-functional teams.

Nice To Haves

MBA preferred.

Responsibilities

Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.