Senior Vice President, Client Processing Manager

BNY Mellon • Pittsburgh, PA

1d • $104,000 - $180,000 • Onsite

About The Position

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA. In this role, you’ll make an impact by managing Client Processing activities through other managers or a large team of senior professionals. You will oversee all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution. You will act as a top-level escalation point for external clients when issues remain unresolved at lower support levels. You will ensure work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented. You will identify and implement process improvements to enhance efficiency and improve the experience for clients and stakeholders. You will recruit, lead, motivate, and develop staff to maximize individual contribution, support professional growth, and foster strong team collaboration. You will provide input into departmental budgets and planning activities. You may develop business plans for team or group operations. You will manage one or more Client Processing teams and contribute to the achievement of broader team objectives.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience required.
• Applicable local or regional licenses and certifications required, as applicable to the business.

Nice To Haves

• Advanced or graduate degree preferred.
• 7–10 years of total work experience preferred.
• 1–3 years of management experience preferred.
• Experience in brokerage processing preferred.

Responsibilities

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

Benefits

• Highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
• Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
• Eligibility for an annual discretionary incentive award.
• 401(k) plan.
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Various paid time off benefits, such as vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior