Senior Vice President, Client Processing Manager

BNY Mellon • Jersey City, NJ

7d

About The Position

We are seeking a Senior Vice President to lead our Institutional Trade Maintenance and Fail Management processing teams. This leader will be responsible for overseeing day-to-day processing, client support, operational quality, risk management, and people leadership across a medium to large-sized team or multiple smaller client processing teams. The ideal candidate will bring deep brokerage processing experience, strong leadership capabilities, and a proven ability to drive operational excellence in a fast-paced environment. In this role, you’ll make an impact in the following ways: Manage a medium to large-sized team or multiple small Client Processing teams responsible for institutional trade maintenance and fail management activities. Oversee all aspects of client account servicing, inquiries, transactional processing, and problem resolution. Serve as a top level of support for external clients whose issues were not resolved through standard channels or lower levels of support. Ensure the volume of work produced meets product and service standards, exceeds quality expectations, and is appropriately reviewed and documented. Lead the execution of trade maintenance processes, including trade amendments, cancellations, allocations, settlements support, and fail resolution. Monitor daily processing workflows to ensure accuracy, timeliness, and adherence to service level expectations. Identify operational risks, process gaps, and control weaknesses, and implement solutions to improve efficiency and mitigate exposure. Partner with internal stakeholders across operations, client service, risk, compliance, and technology to resolve issues and enhance the client experience. Drive continuous improvement efforts focused on scalability, control, transparency, and service delivery. Support a strong control environment by ensuring procedures are documented, exceptions are escalated, and regulatory/business requirements are met.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Strong knowledge of institutional trade lifecycle, trade maintenance, settlement processes, and fail management.
• Demonstrated ability to manage operational risk, improve processes, and lead through change.
• Excellent client service, escalation management, and problem-solving skills.
• Strong communication and relationship management skills, with the ability to work effectively across teams and with external clients.

Nice To Haves

• Proven ability to lead teams in a high-volume, deadline-driven operational environment.
• Strong decision-making and judgment, especially in escalated client and processing situations.
• Ability to balance client needs, operational priorities, and risk requirements.
• Results-oriented mindset with a focus on quality, control, and service excellence.

Responsibilities

• Manage a medium to large-sized team or multiple small Client Processing teams responsible for institutional trade maintenance and fail management activities.
• Oversee all aspects of client account servicing, inquiries, transactional processing, and problem resolution.
• Serve as a top level of support for external clients whose issues were not resolved through standard channels or lower levels of support.
• Ensure the volume of work produced meets product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Lead the execution of trade maintenance processes, including trade amendments, cancellations, allocations, settlements support, and fail resolution.
• Monitor daily processing workflows to ensure accuracy, timeliness, and adherence to service level expectations.
• Identify operational risks, process gaps, and control weaknesses, and implement solutions to improve efficiency and mitigate exposure.
• Partner with internal stakeholders across operations, client service, risk, compliance, and technology to resolve issues and enhance the client experience.
• Drive continuous improvement efforts focused on scalability, control, transparency, and service delivery.
• Support a strong control environment by ensuring procedures are documented, exceptions are escalated, and regulatory/business requirements are met.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Sets clear performance expectations and provides ongoing coaching and feedback.
• Builds an inclusive, high-performing team culture focused on accountability, collaboration, and continuous improvement.
• Develops bench strength and succession plans to support organizational needs and long-term team effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior