Senior Vice President, Client Operations Manager

BNY Mellon • Lake Mary, FL

6d • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of SVP, to join our client operations team. The position is located in Lake Mary, Florida ( 4 days in office expectation). In this role, you’ll make an impact in the following ways: Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. Maintain familiarity with industry best practices and seek opportunities to implement as appropriate. Set policies and procedures for teams managed and contribute to the development of strategic initiatives designed to improve the overall client service experience, team productivity, and quality. Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients as needed. Maintain relationships with business leaders to report client trends and needs, providing forward-looking insight on client issues and trends to drive future revenue growth. Provide strategic guidance on internal activities and initiatives designed to improve the client experience and determine needed improvements through review and analysis of reported problems. Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team. Manage multiple client service/support teams supporting multiple, complex client accounts. Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
• 7-10 years of total work experience with at least 1-3 years of management experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
• Maintain familiarity with industry best practices and seek opportunities to implement as appropriate.
• Set policies and procedures for teams managed and contribute to the development of strategic initiatives designed to improve the overall client service experience, team productivity, and quality.
• Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients as needed.
• Maintain relationships with business leaders to report client trends and needs, providing forward-looking insight on client issues and trends to drive future revenue growth.
• Provide strategic guidance on internal activities and initiatives designed to improve the client experience and determine needed improvements through review and analysis of reported problems.
• Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team.
• Manage multiple client service/support teams supporting multiple, complex client accounts.
• Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of team members.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees