Senior Vice President, Client Operations Manager
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role Senior Vice President, Client Operations Manager, to join our Integrated Middle Office Solutions team. This role is located in Boston, MA.
Requirements
- People leadership is required, including recruiting, directing, motivating, and developing staff.
Nice To Haves
- Bachelor’s degree or the equivalent combination of education and experience; MBA preferred.
- At least 1-3 years of management experience preferred.
- Experience in an operational area and/or client services preferred.
Responsibilities
- Manage multiple client service/support teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
- Set policies and procedures for teams managed, and contribute to strategic initiatives that improve the overall client service experience and team productivity and quality.
- Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
- Maintain relationships with business leaders to report client trends and needs, and provide forward-looking insight on client issues and trends to drive future revenue growth.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
