Vice President, Client Operations Manager

BNY Mellon • Pittsburgh, PA

17h • Onsite

About The Position

We’re seeking a future team member for the role of Vice President, Client Processing Manager to join our Conventional Trust Client Platform team. This role is located in Pittsburgh. In this role, you’ll make an impact in the following ways: Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty. Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively. Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement. Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

Requirements

• Bachelor’s degree in business, Finance, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Nice To Haves

• Advanced degree or professional certification preferred.
• 7-12 years of experience preferred.

Responsibilities

• Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager