Senior Vice President, Business Optimization

FCS Financial, ACA • Grovetown, GA

20d • $140,000 - $200,000 • Hybrid

About The Position

FCS Financial is seeking a Senior Vice President, Business Optimization to connect organizational strategy, people, priorities, and execution. As a member of the Senior Leadership Team, this leader oversees project management, continuous improvement, operational readiness and training, and change management. The role partners with executive and senior leaders to turn organizational priorities into coordinated plans, establish accountability, and deliver measurable results. It also helps the organization navigate change, improve operations, and carry out strategic priorities.

The Senior Vice President builds a culture of continuous improvement, helps leaders make informed decisions about resources and competing priorities, and develops teams across project management, process improvement, and operational training. The role works across functions to build alignment and ensure changes are effective in practice. Key duties include governing core processes and strategic projects, overseeing training and readiness, leading change management, and developing team members.

The position is in FCS Financial’s Finance department and reports to the Executive Vice President, Chief Financial Officer. It supervises Project Managers, Business Process Strategists, and Operational Training functions. Preferred office locations are Jefferson City and Columbia, Missouri; other Missouri FCS Financial branch locations will be considered. A hybrid environment and flexible work schedule may be considered based on the candidate’s qualifications and needs. The position is open until filled and is classified as exempt under the Fair Labor Standards Act.

Requirements

• Bachelor’s degree in business administration, operations management, finance, or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
• At least five years of progressive operations experience involving project management, process engineering or improvement, corporate training, or similar functions at a senior level.
• At least three years of supervisory experience.
• Advanced knowledge and capabilities in change management and organizational scaling.
• Exceptional cross-functional leadership and executive communication skills.
• Knowledge of project portfolio management and governance.
• Knowledge of process improvement methodologies and process governance.
• Ability to consistently meet deadlines while managing multiple priorities.
• Ability to work with limited supervision, independently or as part of a team.
• Skill facilitating cross-functional decisions involving competing priorities.
• Strong critical thinking, initiative, attention to detail, and accuracy.
• Skill in managing, coaching, motivating, and developing teams.
• Skill in communicating objectives and effectively delegating tasks.
• Verbal and written communication skills sufficient to exchange information and influence decisions and actions of subordinates, peers, supervisors, and customers.
• Strong customer service skills, including communicating complicated information understandably, delivering bad news effectively, and exceeding customer expectations.
• Ability to work as part of a team and collaborate with colleagues at all levels of the Association.

Responsibilities

• Drive process ownership and continuous improvement by evaluating, designing, and streamlining core operational workflows, using approaches such as Lean and Sigma.
• Establish strategic governance frameworks and standards for resource allocation, risk mitigation, milestone tracking, process ownership, accountability, documentation, measurement, and ongoing review.
• Ensure improvements are transitioned to business owners and sustained after implementation; support efforts to eliminate operational waste, optimize cycle times, and scale standard operating procedures.
• Promote data-driven continuous improvement and implement key performance indicators to monitor process health and productivity gains.
• Direct the Association’s project management strategy and plan, overseeing strategic cross-functional projects and initiatives.
• Work with the Chief Financial Officer and Executive Leadership Team to prioritize strategic projects and the project portfolio based on strategy, goals, return on investment, and operational capacity.
• Oversee operational readiness and training, including the design, development, and delivery of role- and function-specific training.
• Coordinate with Information Services, Project Managers, and process improvement resources to prepare employees for new technologies, processes, procedures, and operational changes.
• Ensure employees receive timely operational information, training, tools, and resources as business processes, systems, procedures, and job requirements change.
• Establish measures for training effectiveness, knowledge transfer, employee readiness, and on-the-job application of learning.
• Select, develop, motivate, and empower project management, process improvement, continuous improvement, and operational training teams.
• Assess talent and determine team responsibilities and organization to serve the Association’s needs and strategies.
• Set performance standards, assess performance, communicate expectations and goals, and take responsibility for team results.
• Ensure structured and consistent change management strategies and activities across project management, business and continuous improvement, and operational training functions and initiatives.
• Ensure operational improvement efforts account for internal and external customer needs and balance efficiency with service quality and business effectiveness.
• Partner with Information Services and business leaders to ensure technology investments and system changes support operational needs, efficient processes, and effective adoption.
• Coordinate business processes, training, readiness, and change activities with significant technology implementations.
• Work with internal communications resources on communication plans for larger cross-functional or Association-wide initiatives when needed.
• Keep executive leadership informed about significant strategic projects, including progress on key milestones and activities.
• Perform other duties as assigned to meet the needs of the organization.

Benefits

• Professional development and leadership growth opportunities.
• Comprehensive benefits package designed to support overall well-being.
• Incentive opportunities.
• Hybrid work options and a flexible work schedule may be considered based on the candidate’s qualifications and needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior