Senior Venue Director - Audio Visual, Event Technology

Pinnacle Live•Dallas, TX

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The Senior Venue Director is responsible for the successful management of their assigned venue and the venues in their area of responsibility.

Requirements

High School Graduate or equivalent
2-3 years’ audio and visual experience is required
2-3 years’ customer service experience in a hospitality environment
2-3 years’ venue director level experience
Advanced audio visual training
Computer proficiency (hardware, software and networking)
Strong technical aptitude
Good working knowledge of computer hardware and software
Planning ability; able to plan prioritize
Strong interpersonal skills
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong team player orientation
Professional appearance

Responsibilities

Effectively manages the set-up of client events to ensure successful outcomes.
Ensures all set-ups and removals are done according to Company standards.
Ensures all inventory is in good working order and rental condition and secure from theft or damage.
Complies with all Company security and safety measures.
Effectively utilizes personnel resources.
Keeps up to date on related technology to increase innovation.
Manages the sales process for maximum capture of business and revenue.
Build events to maximize client satisfaction and uniqueness in the Company’s services.
Follows through on all client requests.
Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
Manages accurate and timely billing of events and clients.
Manages accurate and timely submittal of time and attendance records.
Develops and appraises staff effectively.
Takes corrective action as necessary on a timely basis and in accordance with Company policy.
Creates an environment of continual improvement and inspired employee morale.
Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.).
Completing and submitting weekly and monthly reports on deadline.
Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility.
Review P&L of assigned venue and designated area to ensure maximum business capture.
Other duties as assigned.
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.