Senior Vendor Lead

Gifthealth • Columbus, OH

2d • Onsite

About The Position

We are seeking a Senior Vendor Lead to join our Gifthealth team. This role serves as a critical connection point between Gifthealth’s internal senior management, operational staff, and external vendor partners, and sits at the mid-level of the Patient Experience and Customer Success organization as a bridge and force multiplier for the teams it supports. The Senior Lead is responsible for driving performance, executing operational strategies, and ensuring compliance with KPIs and SLAs through vigilant monitoring and reporting. This position provides day-to-day operational oversight, acts as a subject matter expert and coach for direct reports, and coordinates cross-functional projects and deliverables across internal and external teams. This role is designed as a meaningful step in the Patient Experience career path, offering leadership development and broad organizational exposure.

Requirements

• High school diploma or equivalent required
• Demonstrated leadership and team management experience
• Strong communication and interpersonal skills
• Effective problem-solving and decision-making capabilities
• Ability to motivate and inspire a team
• Pharmacy Technician Trainee License required at hire; must obtain Certified Pharmacy Technician (CPhT) license within 1 year of hire.
• Critical thinking and sound decision-making
• Relationship building and conflict management
• Accountability and change management
• Clear and empathetic communication with staff, stakeholders, and leadership
• Ability to delegate effectively and drive execution
• Adaptability in a dynamic environment

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Prior supervisory, team lead, or vendor management experience preferred.
• Active CPhT license preferred.
• Ability to mentor, delegate, and motivate teams to foster a productive environment
• Capability to translate high-level company vision into actionable tactics
• Ability to build trust across the organization and with outside vendor partners
• Strong understanding of performance monitoring and business operations
• Data fluency and project management experience.

Responsibilities

• Review and report on team performance metrics and productivity data on a regular basis.
• Monitor KPI and SLA compliance across assigned teams and vendor partners, identify trends or gaps, and escalate issues to department management with recommended solutions.
• Guide, coordinate, and support team projects and deliverables across internal and external workstreams.
• Track progress against timelines and commitments, remove blockers, and ensure successful completion.
• Translate high-level department strategy and leadership direction into actionable tasks for the team.
• Act as a liaison between Gifthealth’s internal senior leadership and external vendor partners in the Customer Success space.
• Facilitate communication, coordinate alignment on shared priorities, and support the health of vendor relationships to drive consistent service delivery and accountability.
• Serve as a subject matter expert and coach for Vendor Leads and Patient Care Leads.
• Provide ongoing mentorship, real-time feedback, and performance guidance.
• Foster a productive team environment by motivating staff, modeling accountability, and developing the next generation of leads within the Patient Experience organization.
• Work closely with the department manager on daily operational tasks, workflow management, and execution of department strategy.
• Identify process gaps, support change management efforts, and help implement improvements that drive efficiency and a better patient and customer experience.

Benefits

• Earns trust from both the team and senior leadership through consistency, follow-through, and clear communication.
• Translates strategy into action — comfortable moving between high-level conversations and hands-on execution.
• Invests genuinely in the development of the leads and team members they support.
• Navigates vendor and cross-functional relationships with professionalism and a patient-first mindset.
• Brings calm, structure, and accountability to a fast-paced, high-volume environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED