Senior UX/UI Product Designer - Clinical Experience - Remote

UnitedHealth Group•Eden Prairie, MN

2h•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes. Within EDPO, our Clinical Experience team is focused on designing the future of clinical care. We create AI-enabled experiences that help clinicians and care teams make better decisions, coordinate care more effectively, and deliver personalized patient outcomes. Our work connects data, technology, and care delivery to ensure the right care is delivered at the right time. By combining deep human-centered design practices with emerging AI capabilities, we are transforming how clinicians interact with complex healthcare systems, workflows, and data. As a Senior Product Designer, you will support the design of complex clinical and enterprise software experiences across responsive web and mobile platforms. You will drive end-to-end design efforts for products that support clinicians, care teams, and healthcare operations, balancing user needs, business objectives, regulatory requirements, and technical feasibility. This role requires expertise designing sophisticated SaaS applications and workflow-driven experiences that support complex decision-making. You will play a key role in shaping next-generation AI-enabled and agentic experiences that augment clinical workflows, streamline coordination, and improve care outcomes. The ideal candidate is equally comfortable contributing to discovery, contributing design insights to product strategy discussions, facilitating cross-functional collaboration, and executing high-quality design solutions. You are passionate about healthcare, experienced with enterprise-scale products, and excited about the emerging opportunities of AI and agentic systems in clinical environments. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience designing digital products, enterprise platforms, or SaaS applications
Clinical healthcare design experience is required, with demonstrated experience designing products used by clinicians, care teams, or healthcare operations
Proven experience designing complex SaaS platforms, enterprise applications, or data-heavy products
Demonstrated experience designing for AI-enabled and agentic experiences, including workflows involving recommendations, automation, copilots, conversational experiences, intelligent assistance, or human-in-the-loop systems
Experience partnering on discovery efforts and collaborating across multidisciplinary teams
Experience working within Agile product development environments
Experience mentoring and elevating other designers
Expert proficiency with Figma, including interface design, interaction design, prototyping, design systems, and documentation
Proven solid portfolio demonstrating expertise designing complex enterprise software and workflow-intensive experiences
Proven deep expertise in user-centered design, interaction design, information architecture, accessibility, service design, and systems thinking
Proven solid storytelling, communication, facilitation, and presentation skills
Proven ability to navigate ambiguity and own design execution for complex problem-solving efforts

Nice To Haves

Experience designing clinical workflows across areas such as care management, utilization management, provider experiences, clinical decision support, value-based care, population health, electronic health records, prior authorization, or care coordination
Experience designing products that leverage machine learning, predictive analytics, generative AI, or autonomous agent frameworks
Experience designing enterprise B2B SaaS platforms used by large-scale organizations
Experience working with distributed teams across multiple geographic regions and time zones
Experience contributing to enterprise design systems and scaled design operations
Knowledge of healthcare regulations, privacy requirements, and clinical workflow considerations
Familiarity with healthcare interoperability standards and ecosystem complexities

Responsibilities

Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
Design sophisticated SaaS-based clinical and healthcare experiences that support complex workflows, decision-making, and care coordination
Create intuitive experiences that simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
Translate user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
Develop user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that effectively communicate vision and intent
Design AI-enabled and agentic experiences that assist users with decision support, prioritization, recommendations, automation, and workflow orchestration
Partner with Product, Engineering, and Data Science teams to define human-AI interaction patterns that build trust, transparency, and usability
Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
Ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
Facilitate discovery activities including stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience visioning
Conduct and synthesize user research with clinicians, care coordinators, operations teams, and healthcare stakeholders
Identify opportunities to improve clinical efficiency, reduce cognitive burden, increase adoption, and improve patient outcomes
Partner closely with Product Managers, Engineers, Researchers, Data Scientists, and business stakeholders throughout the product lifecycle
Influence product strategy through design thinking, customer insights, experimentation, and data-informed decision making
Clearly articulate design rationale and build alignment across diverse stakeholder groups
Mentor other designers through critiques, coaching, and collaborative problem solving
Help advance design maturity, process improvements, and design excellence across EDP
Apply design systems and contribute new patterns when needed
Champion accessibility, usability, and inclusive design principles throughout the product lifecycle
Partner with Engineering during implementation to ensure high-quality execution through design reviews and quality assurance