Senior UX/UI Designer

Caterpillar Inc.•Peoria, IL

22h•$112,710 - $183,140•Remote

About The Position

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Sr. UX/UI Designer, Service Information System Cat Digital is leading Caterpillar and our industry with the utilization of data analytics, innovation, digital channels, and techniques to drive profit, create more efficient revenue growth, unlock new revenue streams and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers. HIGHLIGHTS: This new role is 100% dedicated to designing for B2B customer and dealer technicians who are tasked with identifying the correct parts as well as doing the maintenance work on Caterpillar branded assets (Ex. Machines). We are building best-in-class user experiences in the B2B space across web and native apps. We are doing User Centered Design. We are a dedicated user experience team that includes research. We are a global team with centers in the US, India, and Slovakia.

Requirements

Requires a four-year college degree in Graphic, Interaction, Industrial, New Media or related Design, HCI (Human Computer Interaction), human factors/ergonomics or a related field. OR equivalent working experience
Experience designing complex and technical information based digital products on a variety of platforms, including web and mobile (iOS and Android) is required.
Exceptional design skills, production value and attention to detail are required.
Requires proficiency with Figma. We use Figma as our primary design tool, along with its enterprise design system library tools.
Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required.
Requires ability to listen to customers and stakeholders to visually design new products and features.

Nice To Haves

Experience in Information Architecture, Interaction Design, UI Design, UX Research, Customer Experience and/or User Experience is desired.
Experience within B2B with specific knowledge of complex technical knowledge tools.
Results-driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence.
Deep knowledge of UX industry standards, usability, accessibility, trends in web and app design.

Responsibilities

Create the highest quality UI designs
Coach proper design practices
Advocate for design throughout the process
Contribute to the SIS strategy and roadmap
Advocate for user centered design through partnership with the UX research team
Envision and execute user experience improvements
Conceptualize and communicate design ideas to stakeholders of all levels within an organization.
Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups.
Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops
Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it
Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision.
Familiarity with design sprints and the agile methodology.
Familiarity with leveraging AI to shorten the time-to-market.
Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more.
Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s).
Pull input from the whole team to formulate decisions and develop the output for the job/project.
Provide a supportive work environment for the team.
Mentor, coach, and develop others.
Manage one’s own development.
Interact with people from diverse technical and cultural backgrounds.
Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.
Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market.
Decisions may impact the entire product, process or factory, warranty, sales, and customers’ perceptions, and can cause an evolutionary change in the customer experience.
Expectations demand that jobs/projects be completed on time, independent of the hours required.
Acknowledging trade-offs between time, resources and quality and raising the customers’ and management’s awareness of those trade-offs is essential.
This role may be asked to travel internationally to collaborate with Caterpillar’s global UX design teams.