Senior UX Researcher - B2B Product Design

Diversified Services Network, Inc.•Chicago, IL

5d•$118,000 - $123,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Researcher – B2B Product Design to join our team in Chicago, IL. We offer a hybrid work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! The Senior UX Researcher will apply expertise in human-computer interaction and user research best practices to guide the concept, prototyping, testing, and documentation of a B2B product's user interface. Working alongside designers, engineers, strategists, and leadership, this person will ground the product experience in a deep understanding of user needs and communicate the vision and path forward.

Requirements

8+ years of UX research experience, preferably within a corporate or B2B environment
Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, or a related UX field; an additional 2–3 years of experience may substitute for a degree
Empathy: proven methods for capturing, organizing, and synthesizing both stakeholder and user sentiment, and applying those insights while listening with an openness to learn
Adaptive thinking: ability to pivot quickly as requirements and product understanding evolve, view challenges as learning opportunities, and stay open to others' input while confidently making independent decisions
Thorough understanding of UI best practices, UI design, and essential graphic design theory
Proficiency with UI layout, spec, and prototyping tools
Experience managing multiple projects and deadlines, producing results both independently and collaboratively
Outstanding communication, organization, time management, and interpersonal skills
Exceptional data storytelling capability
Portfolio demonstrating research expertise and the ability to articulate your process

Nice To Haves

Project management experience is preferred but not required

Responsibilities

Identify where research and testing will add the most value, and prioritize the research backlog based on the product roadmap
Plan and facilitate user research to clarify user, customer, and business needs, and translate those needs into concepts for compelling interactions
Translate research and test findings into actionable, prioritized recommendations for UI designs
Define prototype requirements with the design team to test and iterate on concepts
Integrate user research into product designs and broader design practices
Create shareable UX artifacts such as journey maps, storyboards, user flows, and research reports
Document key goals, themes, elements, and behaviors for implementation and handoff to downstream UI teams
Document the overall UX strategy – including UI, physical attributes, and guiding principles – to be leveraged across all downstream partners
Collaborate regularly with designers and product owners; strong stakeholder management is essential