Senior UX Researcher
About The Position
Pet Place is seeking a Senior UX Researcher who will report to the Manager of User Experience. This role is essential in shaping product strategy through deep user insights and delivering intuitive, engaging, and user-centered digital experiences. This role is primarily research-focused, with an emphasis on driving product decisions through insights, while using design as a tool to communicate and validate ideas. The Senior UX Researcher will lead end-to-end research initiatives, synthesize findings into actionable recommendations, and partner closely with product, design, and engineering to inform PetPlace’s growing suite of digital products.
Requirements
- Bachelor’s or Master’s degree in Human-Computer Interaction, UX Design, Computer Science, Psychology, or a related field
- 5+ years of professional experience in UX research or a related discipline
- Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
- Experience combining qualitative and quantitative data to inform decisions
- Ability to translate complex findings into clear, actionable insights
- Experience owning research that influenced product direction or measurable business outcomes
- Strong communication, storytelling, and stakeholder management skills
- Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc.
- Working knowledge of analytics tools such as Google Analytics
- Exposure to A/B testing and experimentation frameworks
- Proficiency with research and prototyping tools such as Figma and Figjam
Nice To Haves
- Strong communication and interpersonal skills.
- Experience in e-commerce, pet services, or health-related digital platforms
- Familiarity with accessibility and inclusive research practices
- Experience working in Agile product environments
- Exposure to SQL or collaboration with data/analytics teams
Responsibilities
- Plan and conduct generative and evaluative research (interviews, usability testing, surveys, field studies) aligned to product and business goals, using appropriate qualitative and quantitative methods
- Synthesize research findings into clear, actionable insights and deliver compelling artifacts (reports, presentations, journey maps) that drive decision-making
- Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations
- Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights
- Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses
- Champion a user-centered mindset and promote research-driven decision-making across the organization
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
