Senior UX Researcher - Privileged Access Management (PAM)

Okta•Toronto, ON

4d•$118,000 - $162,000•Hybrid

About The Position

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. In this role, you will work as a trusted cross-functional partner on our Privileged Access Management (PAM) products, and have the opportunity to influence product and design decisions through your work. You will own the research roadmap for PAM, working closely with your design, product, and engineer partners to ensure that your research is aligned to the highest priority needs of the product area, and informing both long and near-term decisions. You’ll provide mentorship and coaching to more junior researchers, helping raise the quality bar and impact of the team. PAM’s goal is to develop a product that enables Okta customers to confidently provide secure, privileged access for authorized accounts, and gain granular visibility into account activity.

Requirements

4+ years product development experience conducting research, or a Masters degree/PhD with 2+ years of product development experience
Experience utilizing various research methods (e.g., usability studies, contextual inquiry, surveys, etc.)
Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals.
Proficiency in communicating user research findings with cross-functional partners to drive impact
Experience with products made for developers, administrators, or other technical audiences
Strong ability to plan, prioritize and organize effectively and independently
Make decisions and solve problems while working under pressure
Communicate effectively with all levels of management and company personnel
Excellent communication skills
Possess empathy for users, knowledge of and passion for the technical experiences

Nice To Haves

Experience working on security products is a plus

Responsibilities

Grow and develop a research practice aimed at understanding the needs of the PAM sphere, collaborate with stakeholders to craft research questions and execute research
Scope, prioritize, organize, and manage research initiatives across these teams.
Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately.
Facilitate cross-discipline research to drive clarity and decision-making.
Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.
Represent your research to diverse audiences across the organization.
Handle multiple projects and tasks concurrently
Provide coaching and mentorship to more junior researchers