Senior UX Researcher/Designer - REMOTE

Flexion•Madison, WI

3d•Remote

About The Position

Flexion is seeking a senior user experience designer/researcher with start-up experience to join an agile application development team. The work is primarily remote, but may require some client on-site work estimated at <10%. Most of the work we do is on large-scale systems and applications (both commercial and government)—things like designing dashboards for analyzing real-time data, consolidating eight separate search engines into a single interface, or building a case management system from the ground up. At Flexion (a software delivery company that’s been delivering excellence for over 24 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration—this means lending a hand and flexing your multi-skilled muscles (research, content, business analysis, information architecture, etc.) as needed. Every member within a cross-functional team is a leader who takes responsibility for the team’s success, which mirrors the company’s low-bureaucracy structure. As a member of a cross-functional agile development team, you’ll partner with our clients to tackle holistic issues. You’ll facilitate tough conversations about what clients (and their users!) really need, which isn’t always what they want. You’ll work to build UX thinking into everything the team does. Specifically, you’ll: Lead UX design and research activities on client projects, which could involve collaborating with designers from other consulting firms or the client side Iteratively evolve strategy and guidance to help clients solve their thorniest business problems Facilitate continuous discovery with customers to not only identify opportunities but to consistently evaluate solutions as the team’s understanding of the problem space evolves Facilitate design workshops Advocate for the users in the context of business needs/goals throughout the project Effectively communicate goals, designs, research, feedback, ideas, and requirements (both verbally and visually, when needed) to the team and client Lead and participate in UX design work—on any given project you might be leading the charge on activities involving sketching, mockups, prototypes, design patterns, content audits, heuristic reviews, user research, data modeling, user journeys, card sorting, personas, workflows, requirements, information architecture, microcopy, interaction design and whatever else is thrown your way. Conduct user and business research to understand requirements, goals, and constraints, and generate insights that shape the UX strategy and design decisions Analyze and provide feedback on proposed technical solutions that affect the interface design or user experience Pair or mob with other members of a cross-functional development team Coach other team members on basic HCD knowledge that all developers should have Prototype, test, and iterate on designs Drive and analyze client and user feedback to identify opportunities to improve the overall user experience throughout the design process and product lifecycle Follow lean and agile methodologies to deliver a quality product with minimal churn Help shepherd the project to the finish line and ensure a great user experience from end to end Remote position, with some travel as needed to client sites or for testing.

Requirements

At least 8 years working on UX design and research for clients
At least 2 years experience working with agile Scrum methodologies
USWDS (U.S. Web Design System) experience
At least 1 year of Lean UX experience working with agile methodologies
Experience in a start-up or start-up-like business setting
A bachelor's degree or equivalent experience
A track record of successfully developing complex products
Strong understanding of Incremental/Agile UX practices
A black belt in mixed UI/UX disciplines
A “can do” attitude devoid of ego
The ability to play nicely with others, and the belief that teamwork is always the best solution
Service Design experience
Experience designing dashboards for complex data systems and enterprise applications (FinTech experience is a bonus
Skilled in designing interfaces that adapt seamlessly across devices and screen sizes, ensuring a consistent and intuitive user experience
Experienced in using tools like Adobe Creative Suite and, Figma to create prototypes at varying levels of fidelity, enabling effective collaboration and feedback loops
Successfully coached teams and clients
Superb time-management, communication, and problem-solving skills
Experience using workflow and modeling tools such as OmniGraffle, LucidChart, etc

Nice To Haves

Start-up experience
FinTech experience

Responsibilities

Lead UX design and research activities on client projects, which could involve collaborating with designers from other consulting firms or the client side
Iteratively evolve strategy and guidance to help clients solve their thorniest business problems
Facilitate continuous discovery with customers to not only identify opportunities but to consistently evaluate solutions as the team’s understanding of the problem space evolves
Facilitate design workshops
Advocate for the users in the context of business needs/goals throughout the project
Effectively communicate goals, designs, research, feedback, ideas, and requirements (both verbally and visually, when needed) to the team and client
Lead and participate in UX design work—on any given project you might be leading the charge on activities involving sketching, mockups, prototypes, design patterns, content audits, heuristic reviews, user research, data modeling, user journeys, card sorting, personas, workflows, requirements, information architecture, microcopy, interaction design and whatever else is thrown your way.
Conduct user and business research to understand requirements, goals, and constraints, and generate insights that shape the UX strategy and design decisions
Analyze and provide feedback on proposed technical solutions that affect the interface design or user experience
Pair or mob with other members of a cross-functional development team
Coach other team members on basic HCD knowledge that all developers should have
Prototype, test, and iterate on designs
Drive and analyze client and user feedback to identify opportunities to improve the overall user experience throughout the design process and product lifecycle
Follow lean and agile methodologies to deliver a quality product with minimal churn
Help shepherd the project to the finish line and ensure a great user experience from end to end