Senior UX & Information Architect

Unbound • Kansas City, KS

6d • Onsite

About The Position

After 45 years of walking with families out of poverty, Unbound is expanding its reach and needs a Senior UX & Information Architect to manage how people discover, navigate, and act on Unbound online. This role is crucial for ensuring Unbound remains visible and accessible, especially as search evolves with AI. The position focuses on information architecture, user experience, search strategies (SEO and AI-driven), and continuous improvement through measurement.

Unbound is an international nonprofit that partners with families living in poverty in Africa, Asia, and Latin America, providing direct support and empowering parents. Their core values include authenticity, transparency, dignity, solidarity, and walking with, not for.

This role is vital because Unbound has a high sponsor retention rate (over 91%), but the challenge lies in attracting new sponsors. The Senior UX & Information Architect will be responsible for the structure, language, and search strategy that converts curious visitors into long-term sponsors.

Requirements

• Systems thinker with a designer's eye and a researcher's discipline.
• Curiosity about user search and decision-making behaviors, particularly in the context of AI.
• Ability to explain technical and structural concepts in plain language.
• High standard for craft and a focus on the end-user experience.
• Ability to manage competing deadlines and collaborate effectively.
• Experience in the nonprofit or mission-driven sector.
• Formal information architecture training or a background in library/information science.
• Comfort collaborating with front-end developers (coding not required, but understanding is beneficial).
• Bilingual in Spanish and English, or another relevant language.

Nice To Haves

• Experience in the nonprofit or mission-driven world.
• Background in library or information science, or formal information architecture training.
• Comfort collaborating closely with front-end developers.
• Bilingual in Spanish and English, or another relevant language.

Responsibilities

• Own the information architecture of Unbound's web properties, including structure, navigation, taxonomy, and content models.
• Lead the user experience from research and wireframing to prototyping and implementing tested, measurable improvements.
• Conduct usability testing and apply heuristics to inform design decisions, avoiding assumptions.
• Manage the search strategy, encompassing technical and content SEO, structured data, and organic discovery.
• Lead efforts to optimize Unbound's presence in AI-driven search results, including AI Overviews and generative search.
• Reduce friction in the sponsorship and giving journeys, using analytics and A/B testing to demonstrate impact.
• Develop a playbook for content editors and channel teams to ensure good information architecture, search, and accessibility practices are maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed