Senior UX & Information Architect

Unbound • Kansas City, KS

7d

About The Position

After 45 years of walking with families out of poverty, Unbound is expanding its reach and seeking a Senior UX & Information Architect to own how people discover, navigate, and act on Unbound online, from the first search to a completed sponsorship. This role is crucial in ensuring Unbound remains visible and clear, especially as search evolves with AI-generated answers. The main areas of focus include information architecture and findability, user experience and usability, search across SEO and AI-driven search, and measurement and continuous improvement. Unbound is an international nonprofit that partners with families living in poverty across Africa, Asia, and Latin America, channeling direct support and empowering parents. Their core values are authenticity, transparency, dignity, solidarity, and walking with, not for.

Requirements

• Systems thinker with a designer's eye and a researcher's discipline.
• Curiosity about how people search and decide, and energy for AI's impact on search.
• Ability to explain technical and structural ideas in plain language.
• High bar for craft.
• Consideration for the user experience.
• Ability to remain steady under competing deadlines.
• Generosity with knowledge.

Nice To Haves

• Experience in the nonprofit or mission-driven world.
• Background in library or information science, or formal information architecture training.
• Comfort collaborating closely with front-end developers (ability to speak their language is helpful).
• Bilingual in Spanish and English, or another relevant language.

Responsibilities

• Own the information architecture of Unbound's web properties: structure, navigation, taxonomy, and content models.
• Lead the user experience end to end, from research and wireframes to prototypes and tested, measurable improvements.
• Ground work in usability heuristics and real user testing.
• Own the search strategy across technical and content SEO, structured data, and organic discovery.
• Lead how Unbound shows up in AI-driven search, including AI Overviews, generative search, and answer engines.
• Remove friction from the sponsorship and giving journeys, and prove the impact with analytics and A/B testing.
• Create a playbook for content editors and channel teams on information architecture, search, and accessibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed