Senior UX Designer

Normative•Toronto, ON

2d•CA$103,000 - CA$120,000•Remote

About The Position

We're seeking a Senior UX Designer to join our team and drive user-centered design improvements to shape enterprise product experiences that are effective, accessible, and aligned with user and business needs. This role is for a seasoned UX/Product Designer with a strong, proven background in UX design, UX research, and enterprise product design, particularly in government and large-scale digital services. You’ll join an existing product team and work on bringing new ideas to life with designs that map back to customer needs and business opportunities. You’ll bring a strong production skill set that bridges into strategic thinking and innovation work, whether that’s through concepts, prototypes, workshops, decks and stories, or functional software products. This is a collaborative, client-facing role with direct ownership and accountability in delivering high-quality work. Strong communication, organization, attention to detail, and the ability to navigate complexity are essential. There is an opportunity here for real ownership and real impact.

Requirements

5+ years of experience in UX Design or Digital Product Design.
Experience in a consulting or digital innovation agency environment.
Experience designing for government services, healthcare, enterprise software, or complex systems.
Strong product thinking with a user-centered approach and mastery of the hypothesis-driven design process.
Experience working with design systems for large-scale digital products.
Experience delivering exceptional user experiences that apply UX design, design thinking, or human-centered design approaches.
Proficiency in design and collaboration tools such as Figma, Miro, and other standard design tools, and a willingness and ability to learn new software as needed.
Demonstrated proficiency in leveraging AI-assisted tools and methodologies to augment team capabilities and drive new ways of working and thinking.
Strong understanding of and experience in Agile methodologies, Lean UX, and iterative design processes with the ability to systematically move from open-ended challenges to well‑reasoned solutions.
Ability to work collaboratively with other designers, developers, product managers, and stakeholders in a fast-paced environment.
Strong ownership of your own design process with a solution oriented mindset to maintain forward momentum and drive results.
Systems thinking to look beyond a specific interaction or challenge and identify the broader trends or forces in motion.
Knowledge of accessibility standards (WCAG 2.1+), usability best practices, and inclusive design principles.
Strong written and verbal communication skills, with the ability to present and defend complex ideas and design decisions with diplomacy and clarity.
Strong time management and organisation skills with a demonstrated ability to prioritize and manage multiple tasks in a deadline-driven environment.
Comfort with ambiguity and an adaptive mindset that allows you to remain productive and grounded in evolving contexts.
Demonstrated ability to grow beyond your current role. You've sought out responsibility, not waited for it.

Responsibilities

Solve problems using an outcome-driven design approach.
Design at the various stages of product innovation: sketches, concepts, interactive prototypes, end-to-end product interface designs.
Develop artifacts and tools that facilitate change at organizations: hypotheses, value maps, customer journeys, flows, decks, scenarios, reports, workshops.
Support UX research activities, including workshops, user interviews and usability testing to inform design decisions.
Synthesize multiple inputs, making sense of complex subject matter, to create cohesive, compelling narratives, visions and designs.
Articulate the business outcomes, goals and metrics for a given opportunity.
Map product features directly to business outcomes and customer/user goals.
Apply a deep understanding of interaction design, IA and visual design fundamentals.
Understand the technology and business landscapes that our opportunities exist within.
Work collaboratively in a multidisciplinary team. Bringing empathy, creativity, and a constructive mindset to highly collaborative engagements to deliver exceptional design experiences, both in look and function and craft great client experiences.
Advocate for accessibility and inclusivity in digital service design, ensuring compliance with WCAG and government accessibility standards.