Senior UX Designer

CVS Health • Work At Home-Texas, TX

1d • $92,700 - $185,400

About The Position

CVS Health is seeking a Senior UX Designer to lead user experience design initiatives within the Outreach & Execution product organization. The role partners with cross-functional teams to create solutions that meet user needs and advance business goals, shaping digital experiences for visit scheduling, clinician route navigation, and member communications. The designer advocates for end users and contributes to the continued evolution of design methods and delivery, with opportunities to affect users’ daily experiences and business outcomes.

The position owns the end-to-end UX design process, from research through implementation and refinement. It involves user research, interaction design, information architecture, translating insights and business requirements into design deliverables, coordinating with engineers and stakeholders, and measuring the impact of designs. The role also includes contributing to design standards and mentoring junior designers.

Requirements

• At least 5 years of experience in UX, interaction design, or product design.
• Demonstrated experience driving and delivering design from initial concepts through successful launch, with a portfolio showcasing the work.
• At least 2 years of experience conducting user research and usability testing.
• Strong analytical and problem-solving skills, including the ability to translate complex user needs into intuitive design solutions.
• Experience with UX design tools such as Figma, Sketch, Axure, InVision, or similar software.
• Solid understanding of user-centered design principles and best practices.
• Excellent communication and presentation skills, including the ability to explain user needs, design concepts and rationale, and research findings to stakeholders and gain their support.
• Ability to work mostly independently, take ownership of projects, and collaborate effectively within a team.
• Understanding of modern front-end technologies such as HTML, CSS, and JavaScript, and how they affect features and constraints.
• Experience working in a lean or Agile development environment.
• Bachelor's or master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction, Interaction Design, Computer Science, or a related creative or technical field; equivalent years of experience may substitute for a degree.

Nice To Haves

• Experience designing for multiple platforms, such as web, mobile, and tablet, and understanding their distinct constraints and requirements.
• UI design experience, including a strong grasp of visual hierarchy, spacing, and typography.
• Experience using AI tools to accelerate user research and design execution.
• Experience with research platforms such as UserTesting.com, Optimal Workshop, HeyMarvin, or equivalent.
• Knowledge of the healthcare industry.
• Enterprise UX experience.
• Service design experience, including mapping and evaluating customer journeys, touchpoints, channels, and backstage processes to recommend ecosystem-wide improvements.
• Understanding of and experience working with design systems and component-based design.
• Experience with design thinking methodologies and facilitating design workshops.

Responsibilities

• Execute the end-to-end UX design process, from early research through implementation and ongoing refinement, producing user-centered designs aligned with business goals and user needs.
• Conduct generative and evaluative user research, including interviews, surveys, and usability testing.
• Use research findings to understand user behavior and develop personas, empathy maps, user flows, journey maps, and other design artifacts.
• Collaborate with product managers, engineers, and stakeholders to define project goals, requirements, and timelines.
• Work with engineers to support successful implementation and advise on interaction design and front-end development best practices.
• Translate user insights and business requirements into wireframes, prototypes, visual designs, and other intuitive design solutions.
• Advocate for users and ensure design decisions address their needs.
• Present design concepts, strategies, solutions, and research findings to stakeholders; explain design rationale and incorporate feedback.
• Follow and contribute to design guidelines, patterns, and best practices to maintain consistency across digital products.
• Identify and measure behavioral analytics tied to product and business goals and help development teams implement appropriate analytics.
• Track and report UX metrics demonstrating organizational impact and value.
• Stay current with industry trends, emerging technologies, and UX methodologies, applying them to improve design methods, processes, and deliverables.
• Mentor and guide junior designers, provide feedback, and support their development.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior