Senior UX Designer, Amazon Customer Service

Amazon • Austin, TX

2d • Onsite

About The Position

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues.

Requirements

• 7+ years of design experience
• 3+ years of delivering design solutions as a UX designer or interaction designer experience
• Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

Nice To Haves

• Knowledge of best practices for information architecture and design
• Able to carefully balance associate needs, business goals, and technical constraints
• Passionate about creating elegant, simple to understand designs
• Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
• Have advanced knowledge of emerging AI/ML applications in user experience

Responsibilities

• Lead end-to-end design for a brand new associate-centric customer service tools, from concept to launch
• Partner with product, engineering, and research teams to deliver impactful solutions
• Lead design reviews and workshops to align stakeholders and drive decisions
• Create user interfaces that reveal meaningful patterns to users
• Develop and validate solutions through user research and iterative testing
• Build compelling narratives that connect customer insights to business opportunities
• Experiment with innovative tools and UX best practices to drive and define new ways of working

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed