Senior UX Designer
About The Position
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The Senior UX Designer is a hybrid expert in user experience research and design, responsible for deeply understanding user needs, behaviors, and pain points to create intuitive, engaging, and accessible digital experiences. This role applies both qualitative and quantitative research methods, collaborates closely with cross-functional teams, and translates research insights into actionable design solutions. The ideal candidate combines analytical rigor, strategic thinking, and creative design execution to enhance user satisfaction and meet business objectives.
Requirements
- Strong empathy and curiosity for understanding user behaviors, needs, and motivations
- Exceptional analytical thinking, problem-solving, and storytelling abilities
- Proactive, detail-oriented, and highly self-motivated
- Strong collaboration and influencing skills across cross-functional partners
- Ability to thrive in a fast-paced, evolving environment with shifting priorities
- Bachelor’s degree or equivalent work experience
- 5+ years of hands-on UX research and/or design experience in a product development environment
- Proficiency in UX design tools such as Figma, Sketch, Axure, or Adobe Creative Suite
- Experience with research tools such as UserTesting, dscout, Optimal Workshop, Lookback, or similar
- Strong understanding of usability principles, accessibility standards (WCAG), and design systems
Nice To Haves
- Master’s degree in Human-Computer Interaction (HCI), Psychology, Design, or related discipline
- 7+ years of UX research/design experience with demonstrated success leading complex projects end-to-end
- Experience working in agile environments and cross-functional product teams
- Familiarity with front-end development concepts (HTML/CSS)
- Experience conducting research across diverse or global user populations
Responsibilities
- Plan, design, and execute end-to-end UX research using methodologies such as usability testing, interviews, surveys, A/B testing, and field studies
- Analyze and synthesize research findings into clear, actionable insights that inform product and design decisions
- Collaborate with Product Managers, Engineers, Designers, and Data teams to shape product direction and user experience strategy
- Create wireframes, user flows, mockups, and prototypes aligned to research insights and usability best practices
- Champion a user-centered design approach across all stages of product development
- Lead usability testing, accessibility reviews, and heuristic evaluations across web, mobile, and internal tools
- Present research findings and design recommendations to stakeholders, influencing outcomes and advocating for users
- Monitor and evaluate user metrics to measure success and identify areas of opportunity
- Document research methodologies, findings, and recommendations clearly and effectively
- Mentor junior UX team members and contribute to design systems, standards, and best practices
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts
- Company Match 401(k)
- Physical and Mental Health Wellness programs
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
