Senior UX Analyst

ARAG North America•Des Moines, IA

About The Position

Are you passionate about creating exceptional user experiences? Do you enjoy diving into processes and uncovering better, smarter ways of working? Looking for a collaborative team where your expertise is valued and your ideas influence meaningful change? Then ARAG is the place for you! We’re hiring a Senior UX Analyst to join a Scrum team to lead discovery efforts, influence design direction, and deliver insights that will help shape the future of ARAG’s products and user experience.

Requirements

Experience mentoring and developing others
Knowledge of qualitative and quantitative user experience research methodologies and technologies
Proficiency in user-centered design and usability testing practices
Experience with UX design tools (i.e. Figma, Miro)
Knowledge of agile development methodology and project management tools
Understanding of internal and external digital asset capabilities and data structures
Familiarity digital design principals, performance guidelines, accessibly standards and analytics
Experience with vendor management and contract negotiations
Ability to deliver a UX vision that encompasses both customer and business needs
Ability to hold accountable dynamic team members with varying skill levels without direct management responsibilities
Ability to dive deep, uncover insights, and clearly communicate the “why” behind decisions
Ability to think beyond “what is” and ask “what could be?”
Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
Ability to define and deliver MVP solutions, embracing iteration over perfection
Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions
Exceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work
Ability to troubleshoot and resolve issues at both a strategic and tactical level
Ability to effectively operate and encourage others to remain positive in a fast-paced, ever-changing environment
Excellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
Willingness to maintain a “fail fast, move forward” mindset
Four-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivalent experience.
7+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field.

Nice To Haves

Certified Usability Analyst (CUA) certification preferred

Responsibilities

Provide thought-leadership on the vision, strategy, and execution of the ARAG’s user experience across multiple products
Maintain a deep understanding of ARAG’s business function’s audiences, processes, systems and tools to provide relevant internal and external user experience recommendations
Identify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.
Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.
Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams
Utilize design system to create user experience mockups
Along with Product Owner, serve as liaison between business and development team to ensure high-level business and user requirements are translated into functional technical requirements and user stories
Coordinate with business, marketing and legal teams to define content requirements
Work with Product Owner and business to establish UX success metrics
Offer guidance to UX team members on user experience research and design best practices, ensuring efforts align with company, stakeholder and end user priorities
Coach UX team members through the creation of innovative and impactful user experience solutions, keeping dependencies, integrations, scope and value-based prioritization top of mind
Assist is the development and management of team objectives, plans, priorities and budget
Keep pulse on digital trends and technology and proactively bring opportunities to the organization for consideration
Serve as a change agent to drive organizational transformation and innovation
Serve as a cultural steward and positive role model by representing ARAG at Its Best
Other duties as assigned