Senior User Researcher, Safety

Roblox•San Mateo, CA

4h•$193,240 - $230,150•Onsite

About The Position

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every month, millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Your contributions to keeping this thriving global community at the forefront of play with safety and civility will focus on conducting generative and evaluative research centered around the Safety experience across Roblox. You will focus on conducting user research focused on ensuring users and developers can play and create in a safe and civil environment. You will help answer questions to inform feature development from account creation to reporting abusive behavior. You’ll also ensure that all of our core audiences – from players and creators to parents and policymakers – understand and are confident in Roblox’s safety tooling and programs. You will research how Roblox can retain and grow confidence in our platform as an industry leader in Trust & Safety, informing product solutions to address the constantly evolving global policy landscape.

Requirements

3+ years of professional career experience as a UX or product researcher.
A Bachelor's, Master's, or PhD in HCI, psychology, marketing research, sociology, anthropology, or other social science discipline with an emphasis on research, or equivalent work experience.
Knowledge about a variety of research methods. Is comfortable with both qualitative and quantitative methodology and can identify the correct methodology for the question at hand.
Preferably has experience using software vendors like Qualtrics, database analysis with SQL, and can conduct statistical analyses in SPSS, R or Python.
Ideally some experience with international research vendors.
A track record of being: A collaborative team-member, sharing work early and often, and encouraging peers and managers to provide constructive feedback.
A systems thinker, who advocates for holistic and connected user experiences.
A problem solver, who has a tuned thought process that ensures research will adequately answer questions and even challenge if the questions being asked are the right ones.
A compelling storyteller, who can articulate research findings clearly through verbal, written, and visual communication.
A motivated and curious innovator, always expanding your skills by learning new tools and techniques.

Responsibilities

Deeply understand the user experiences for a diverse global audience through seamless cross-product journeys, engaging learning experiences, and delightful interactions that align with our mission.
Manage end-to-end research projects with an ability to translate abstract ideas into viable product feature recommendations.
Conduct foundational research to understand and improve the safety and security of millions of players
Work with cross-functional (XFN) stakeholders in Design, Product, Engineering, Policy, Legal, and Civility to facilitate research discussions, and give concise feedback to inform feature roadmaps and product vision.
Work in close collaboration with the XFN to evolve research processes and foster a culture of inclusion, collaboration, and innovation.
Have opportunities to present your work to Product Group leadership.
Report to the Safety Research Manager.