Senior User Researcher, Enterprise & Platform

Glean: Glean•San Francisco, CA

10h•Hybrid

About The Position

At Glean, our Enterprise and Platform experiences are foundational to our customers' success. We are looking for an experienced Senior User Researcher to focus on our admin persona—the IT leaders, setup admins, and citizen developers who deploy, configure, govern, and expand Glean within their organizations. As a dedicated researcher for this high-priority investment area, you will play a critical role in removing deployment friction, improving the sandbox and trial experiences, and shaping the future of agent governance and ROI measurement. You’ll collaborate closely with members of our product, design, engineering, and GTM teams to integrate research into roadmaps, drive impact from insights, and ensure admins can unlock and prove Glean's value. This role is part of our Design team, a tight-knit and collaborative group. This is an exciting opportunity for a seasoned researcher who thrives on untangling complex enterprise workflows and helping to grow the team in the future.

Requirements

5–7+ years of User Experience Research (UXR) experience, with a proven track record of shaping B2B or enterprise product strategy.
Deep expertise with IT, admin, and builder personas—specifically researching deployment, governance, and configuration in complex software environments.
Strong systems-thinker capable of navigating multi-stakeholder ecosystems (buyers, admins, end-users, security) to balance competing needs and risk thresholds.
End-to-end impact—ability to connect research on ROI, time-to-value, and adoption directly to shipped product decisions alongside PM, Design, and Engineering.
Mastery of qualitative methods (contextual inquiry, journey mapping, JTBD) combined with strong quantitative research skills (survey design, statistical literacy, and triangulation with behavioral product data).
Self-directed and scrappy—comfortable scoping, recruiting, and driving research independently in a fast-paced, ambiguous environment.

Nice To Haves

Working knowledge of SQL or a scripting language such as Python or R for exploratory analysis.
Experience with enterprise security, compliance, or governance research, including developer tools, APIs, platform products, or technical setup workflows.
Familiarity with enterprise APIs, MCP, connectors, or integration architecture.
Background in productivity tools, collaboration software, or knowledge management.
Applied AI proficiency: hands-on experience using AI tools across the research lifecycle, with strong judgment about rigor, bias, and reliability.

Responsibilities

Own high-impact research for the Enterprise & Platform area, focusing on admin, IT, and builder experiences.
Conduct mixed-methods research across the product lifecycle—foundational, generative, evaluative, and post-launch.
Help shape critical product areas including admin onboarding, platform setup, governance and permissions, billing and consumption visibility, and ROI reporting.
Generate actionable insights that improve deployment, rollout confidence, adoption, and long-term customer value.
Partner closely with Product, Design, Engineering, Data Science, and cross-functional stakeholders to influence roadmap and execution.
Mentor and enable others to run high-quality evaluative research when appropriate.
Use AI tools thoughtfully across the research workflow while maintaining rigor, sound judgment, and high-quality outputs.