Senior User Research Analyst

Vantor•McLean, VA

21h•$120,000 - $176,000

About The Position

The Senior User Research Analyst conducts interviews, surveys, and user testing to identify mission user needs and translate them into clear user stories and technical requirements. The role partners with product and engineering teams to guide the design of AI and Computer Vision tools and support user adoption. The position requires U.S. citizenship and an active U.S. Government TS/SCI security clearance with required polygraph. Employment in cleared roles is contingent upon verification of clearance status.

Requirements

U.S. citizenship.
Active U.S. Government TS/SCI security clearance with required polygraph.
Demonstrated experience conducting qualitative and quantitative user research, including moderated user interviews, survey generation, and development of customer personas.
Experience writing user stories.
Demonstrated experience writing technical requirements based on user needs.
Experience working with business and technical teams to ensure user research insights are implemented in the design of user-facing systems.
Demonstrated experience in user testing, including expertise in Human Factors or Human-Computer Interactions (HCI).

Nice To Haves

Experience working with artificial intelligence, computer vision, or overhead satellite imagery, including satellite imagery use cases.
Experience working with start-ups to identify market opportunities for novel capabilities.

Responsibilities

Proactively identify and build a roster of users of imagery in the Sponsor office.
Conduct survey- and interview-based research with imagery users to identify user needs and work with the team to translate those needs into product opportunities for a user-facing Computer Vision tool.
Identify trends and behaviors among imagery users, and create customer profiles and user stories based on research results.
Identify potential users of a Computer Vision-based capability and work with the computer vision team and other mission partners to develop strategies for reaching them.
Conduct prototype capability tests with customers to develop technical requirements for capabilities under development.
Conduct user research for a range of AI-based capabilities under development by the team.
Design and conduct research projects as directed.
Understand business objectives and develop models that help achieve them.
Develop metrics to track progress.
Communicate project progress and obstacles, and develop strategies to overcome them.