Senior User Experience Researcher (Information Technology Executive 1)

Commonwealth of Pennsylvania • *Home Headquartered, PA

2d • Remote

About The Position

The Commonwealth Office of Digital Experience (CODE PA) is seeking a senior user experience (UX) researcher with strong qualitative research expertise, stakeholder management skills, and experience leading human-centered design efforts. This role will lead high-priority projects across the Commonwealth, partnering with agencies and cross-functional teams to drive user-centered decision-making and improve how public services are designed and delivered. As a senior UX researcher, you will lead and execute complex research and service design initiatives to improve digital and non-digital public services across the Commonwealth. This involves overseeing a portfolio of research engagements - including product work, agency partnerships, and policy-informed service research- ensuring insights directly inform product, service, and program decisions. Our team will rely on you to serve as a subject matter expert, advancing user-centered practices and influencing decision-making across CODE PA, agencies, and leadership.

Requirements

• Six years of professional information technology experience and a bachelor’s degree; or Ten years of professional information technology experience; or An equivalent combination of experience and training.
• Experience translating UX research insights into intuitive, actionable recommendations that inform product, service, and policy decisions.
• Experience building strong stakeholder relationships to proactively identify UX research opportunities and align research efforts with organizational and user needs.
• Experience facilitating workshops and collaborative sessions using human-centered design techniques to support discovery, synthesis, and co-creation of solutions.
• Must be able to perform essential job functions.

Nice To Haves

• Experience designing and conducting survey-based UX research, including questionnaire development, sampling strategies, and analysis of results to generate actionable insights
• Experience analyzing behavioral data (e.g., log data, analytics) to identify user patterns, trends, and opportunities that inform product and service improvements

Responsibilities

• Designing and conducting qualitative UX research (e.g., interviews, usability testing, field studies) to understand user behaviors, needs, and barriers across Commonwealth digital experiences.
• Synthesizing research findings into clear, decision-ready artifacts such as research reports, journey maps, service blueprints that inform product and service improvements.
• Facilitating workshops and collaborative sessions using human-centered design techniques to support discovery, synthesis, and co-creation of solutions.
• Building and maintaining effective working relationships across product teams and agencies to advance user-centered practices.
• Partnering with product teams to improve Commonwealth digital experiences and guide the development and launch of new services using user-centered research insights.
• Partnering with product teams to integrate continuous research practices into multi-year, enterprise-level implementations.

Benefits

• Telework: This position is home headquartered. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior