Senior User Experience Researcher

BMO•Chicago, IL

6d•$88,800 - $165,600

About The Position

We are looking for a Senior User Experience Researcher with strong quantitative and mixed-methods research expertise to help shape and optimize the digital banking experience. In this role, you will lead end-to-end research initiatives, leveraging experimentation, analytics, behavioral analysis, and causal inference to uncover customer insights and drive product decisions. Partnering closely with product, design, and engineering teams, you'll translate complex business and user questions into actionable research, influence strategic outcomes, and champion a user-centered approach across the organization. The ideal candidate thrives in fast-paced environments, communicates insights effectively to stakeholders, and turns product questions into clear hypotheses, success metrics, well-designed studies, and actionable insights.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.

Nice To Haves

Foundational level of proficiency: Transdisciplinary thinking.
Intermediate level of proficiency: Creative thinking.
Emotional Agility.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem solving skills.
Data driven decision making.
Advanced level of proficiency: User Research.
Research, information synthesis and data analysis.
User Behaviour.
User experience (UX) design.
Design Thinking.
Customer centricity.

Responsibilities

Understand how new consumer and business customers approach search, evaluation, and selection of a banking solution.
Strategically negotiate design solutions in relation to business goals.
Help organizations through a better understanding of the customer use preferences and needs by analyzing “Voice of the Customer”.
Design and facilitate research programs, analyze data to deliver unique insights.
Connect research questions and insights that bring out intuitive designs and support strategy and product development.
Collaborate with Design, Marketing, Product and Technology stakeholders both inside and outside of the team.
Define and execute a comprehensive research plan.
Identify best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.
Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments.
Identify and incorporate complex technical and business requirements into research and help advocate research findings to diverse audiences through written reports and in-person presentations.
Develop budgets and timelines for research projects.
Present findings to designers, developers, and other stakeholders and conclude on the action plan.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provide specialized consulting, analytical and technical support.
Exercise judgment to identify, diagnose, and solve problems within given rules.
Work independently and regularly handle non-routine situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.