Senior User Experience Designer

Fidelity • Smithfield, RI

4d • Onsite

About The Position

Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. Senior UX Designers typically: Lead the design strategy and execution on their product team, with some guidance and coaching. Help define the design work and deliver business outcomes on the product team. Consult with the product owner to help inform product strategy. Contribute to the culture of the UXD group.

Requirements

• 4 plus years of UX or related experience is preferred
• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
• Experience working on agile teams delivering value in digital products preferred
• Experience running and/or using research to support evidence-focused design decisions preferred
• A digital portfolio we can review online is required
• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
• Ability to design across all channels including web, native, and automated
• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
• A foundation of development knowledge, both web and mobile
• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
• Partnering with user research to understand the customer problems to tackle
• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
• An unwavering curiosity to ask why

Responsibilities

• Lead the design strategy and execution on their product team, with some guidance and coaching
• Help define the design work and deliver business outcomes on the product team
• Consult with the product owner to help inform product strategy
• Contribute to the culture of the UXD group
• Design across native and web and collaborate with partners across Fidelity to make our financial experiences intuitive, seamless, and rewarding.
• Shape the end-to-end customer journey, from onboarding and account setup to payments, rewards, and account management.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree