Senior User Experience Designer

Deloitte•Sacramento, CA

4d•$119,000 - $198,400•Onsite

About The Position

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
Master's degree in Design, Human-Computer Interaction, Service Design, Graphic Design, or a similar field
4+ years of experience using Figma, Adobe Creative Cloud, and design system libraries for user experience design, service design, product design, or digital design
1+ years of experience leading multidisciplinary design teams for digital product or service delivery
1+ years of experience leading design work for large-scale digital transformation programs in government or public sector environments
1+ years of experience designing digital products and services aligned with accessibility standards, including Section 508 and Web Content Accessibility Guidelines (WCAG) 2.1
1+ years of experience leading stakeholder workshops, design sprints, or co-creation sessions with client teams
Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

A strong design portfolio
1+ years of experience translating user research into journey maps, wireframes, prototypes, and service blueprints
1+ years of experience supporting proposals, pursuits, or business development activities for public sector work
1+ years of experience leading modernization of legacy digital platforms or service experiences
1+ years of experience using Generative Artificial Intelligence tools to accelerate design workflows, support research synthesis, ideation, content development, or design iteration
1+ years of experience supporting minimum viable product launches, feature releases, or maintenance releases
1+ years of experience collaborating with developers, business analysts, and project managers across the product lifecycle
1+ years of experience designing iOS and Android mobile applications, including work aligned to Material Design and Human Interface Guidelines
1+ years of experience using motion design tools such as Adobe After Effects, Principle, or Framer

Responsibilities

Supporting the design vision, strategy, and execution for digital transformation programs serving public sector clients
Leading workstreams across user experience design, service design, content, and prototyping efforts
Partnering with client stakeholders, product owners, and business stakeholders to define experience strategies and solution roadmaps
Conducting and mentoring others on user research, journey mapping, concept development, and experience design to improve digital service delivery
Driving the creation of accessible, scalable, and user-centered digital products that support modernization goals