Senior Universal Banker

First Federal Bank of Kansas City • Lee's Summit, MO

6d

About The Position

The Senior Universal Banker represents First Federal Bank of Kansas City and promotes its brand by delivering exceptional customer service, contributing to the bank’s growth, and maintaining and expanding customer relationships. The role proactively engages customers to understand their financial needs and recommend appropriate products and services. It delivers a range of banking products and services, including account opening and maintenance, lending opportunities, and customer financial transactions, in compliance with bank policies, procedures, security requirements, and government regulations.

As a frontline representative, the Senior Universal Banker engages customers and community partners in the banking center and throughout the city, serving as a trusted advisor who develops and deepens relationships and recommends products and services. The role acts as Vault Custodian when banking center management is absent and supports the bank’s brand and growth through community volunteer activities.

Requirements

• High school diploma or general education degree (GED).
• At least 2 years of experience in a financial institution, performing as a teller and/or personal or universal banker.
• Strong customer service and sales skills.
• Knowledge of deposit and credit banking products.
• Strong communication and collaboration skills.
• High level of attention to detail.
• Ability to represent the bank in a manner that maintains and expands customer relationships, contributes to the bank’s growth, and enhances its image.

Nice To Haves

• New account experience preferred.

Responsibilities

• Deliver exceptional customer service and represent the bank in a manner that promotes its brand.
• Proactively engage customers to uncover financial needs and recommend appropriate products and services.
• Maintain and expand customer relationships and contribute to the bank’s growth.
• Open accounts, perform account maintenance, identify lending opportunities, and conduct customer financial transactions.
• Complete banking activities in compliance with bank policies, procedures, security requirements, and government regulations.
• Engage with customers and community partners in the banking center and throughout the city as a trusted advisor.
• Act as Vault Custodian when banking center management is absent.
• Support the bank’s brand and growth by participating in community volunteer activities.

Benefits

• Opportunities for personal and professional development.
• Company events to strengthen employee connections.
• Volunteer work supporting community partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED