Senior Unified Endpoint Management (UEM) Engineer

TekSynap•Washington, DC

1d•$70,000 - $85,000•Onsite

About The Position

We are seeking a highly motivated and experienced Sr. Unified Endpoint Management (UEM) Engineer to join our team supporting the US House of Representatives H-TAP Contract. Through the H-TAP contract, TekSynap provides the The Office of the Chief Administrative Officer (CAO) House Information Resources (HIR) Information Technology Customer Solutions (ITCS) Unified Endpoint Management Directorate with IT Support Staffing. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. The UEM Mobile Support Engineer will work directly with the ITCS Unified Endpoint Management (UEM) Team Branch performing the following duties: Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments. Provide support for mobile applications such as Office 365 as needed. Perform configuration management, technical support, application support and corresponding documentation. Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.

Requirements

4 + years strong operation support experience with Windows Server 2019 or greater
Experience with Windows Server Management and Vulnerability Remediation Patching
4+ years operations support experience with Workspace One UEM
mobile device platform
Candidates submitted for this task should be available to work on a flexible schedule and participate in 24x7 on-call technical support.
Adaptability to shifting priorities in a highly regulated environment.
Ability to work effectively in a fast-paced, highly regulated federal environment.
Strong attention to detail and commitment to maintaining the accuracy of ticket tracking and resolution records.
Must be able to successfully obtain Public Trust
Must be a U.S Citizen

Nice To Haves

5 + years operations support experience with MDM design and implementation desired
Knowledge of and demonstrated experience with the following technology is a plus: Workspace One UEM
Workspace One Access
Microsoft Office 365 applications
Microsoft Active Directory

Responsibilities

Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
Perform configuration management and develop supporting documentation.
Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
Provide support for mobile applications such as Office 365 as needed.
Perform configuration management, technical support, application support and corresponding documentation.
Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.