Senior Unified Communications Analyst

Air Methods•Gresham, OR

2d•$104,000 - $130,000•Onsite

About The Position

The Senior Unified Communications Analyst is responsible for the design, implementation, and ongoing support of the organization’s unified communications infrastructure, including voice, video, messaging, and collaboration platforms. This position serves as a subject matter expert for UC technologies, ensuring reliable and secure communication systems that support organizational operations across all locations. The Senior Unified Communications Analyst collaborates with cross-functional IT.

Requirements

Bachelor’s degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years’ related experience and/or training; or equivalent combination of education and experience
Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms.
Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization.
Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment.
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods
Knowledge of telecom circuits
Knowledge of dispatch console systems
Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook

Nice To Haves

Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred
CCNP Collaboration or equivalent a plus

Responsibilities

Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms.
Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment.
Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability.
Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements.
Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training.
Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms.
Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel
Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems
Other duties as assigned