Senior Unemployment Claims Specialist - AZ

Distro • Arizona, AZ

2d • $28 - $29 • Remote

About The Position

The Senior Unemployment Claims Specialist supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance. This role involves managing and responding to unemployment claims, collaborating with clients, and representing clients in hearings. The specialist will also conduct benefit charge audits, respond to state agency inquiries, and participate in the unemployment call queue and email inbox management. Additionally, the role requires overseeing tasks within Client Space, reviewing state portal correspondence, maintaining accurate data, and mentoring new employees.

Requirements

• Advanced knowledge of unemployment benefit claims terminology, methods, and procedures, including state compliance and regulatory laws.
• A strong drive to deliver exceptional client support to both external and internal customers.
• A flexible, positive attitude, and a dedicated team player and collaborator.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
• Experienced in multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
• Proficient in Microsoft Office applications.
• Drive to learn, grow, and contribute to the overall success of the company.
• Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.
• Associate’s degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs).
• 2+ years of related business services experience (Unemployment, HR Administration, PEO, HRIS) required.
• Proficient with Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Nice To Haves

• Experience with the following systems is preferred: Adobe Acrobat, HRIS, CRM.

Responsibilities

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Prepare clients for unemployment claims hearings.
• Serve as a client/PEO representative in unemployment hearings.
• Conduct Benefit Charge Audits, performing detailed audits of benefit charges to pinpoint discrepancies or overpayments.
• Represents the organization's interest in interactions with state agencies, ensuring credits are obtained for any overcharged amounts.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for a single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Oversee unemployment related tasks and cases within Client Space, ensuring timely follow-up and resolution.
• Review and address state portal correspondence as assigned, assists with SIDES (State Information Data Exchange System) intake.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.
• Serve as a mentor to new employees, providing guidance, support, and knowledge sharing to help them integrate and succeed within the team.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, Holidays, Parental Leave, and Sick Leave as required by applicable state law.
• Life insurance
• Short-term disability
• Long-term disability
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Identity theft protection
• Critical illness insurance
• Accident insurance
• Cancer insurance
• Hospital protection insurance
• Legal insurance
• Pet insurance
• Signing bonus and/or commission structure if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree