Senior Underwriting Operations Associate- International Property

Swiss Re•Windsor, CT

1d•$52,000 - $78,000•Hybrid

About The Position

This is a unique opportunity to sit at the heart of Swiss Re's international insurance operations, supporting Property Underwriters and Client Managers with both administrative and technical expertise. As a Senior Underwriting Operations Associate, you'll process assignments with precision and timeliness, coordinate across global teams, and become a trusted subject matter expert in international business processes, tools, and systems. Your contributions will have a direct and meaningful impact on productivity, process efficiency, and the overall quality of the underwriting experience. Our International Operations Business Services team is critical to the underwriting process and sits at the intersection of global coordination and local execution. We support Regions outside of North America that need to place local coverage, as well as North America teams that need to place coverage internationally — making our work truly global in scope and impact. We are a highly collaborative team with strong connections across underwriting, on-shore and off-shore support functions, and key partners in Products, Finance, and Claims. We pride ourselves on delivering top-notch service, solving complex problems proactively, and continuously improving the processes and systems that keep the business moving. Our team members are curious, solutions-oriented, and deeply committed to being a reliable resource for colleagues and clients alike. You are a motivated, detail-oriented operations professional who brings a collaborative spirit and a genuine curiosity for how things work — and how they can work better. You're comfortable navigating complexity, communicating across cultures and time zones, and taking ownership of your work in a dynamic, globally connected environment. You bring a service mindset to everything you do and are always looking for smarter, more efficient ways to get things done.

Requirements

Experience in business operations or insurance — a minimum of 2–4 years of relevant experience in Business Operations within insurance, or a related field, with a solid understanding of operational workflows and industry practices
Microsoft Office Suite proficiency — advanced working knowledge of Excel, Word, PowerPoint, SharePoint, and Outlook, with the ability to leverage these tools effectively in a fast-paced operational environment
Data analysis and process evaluation skills — demonstrated ability to accurately and efficiently analyze data, review detailed information, evaluate options, and implement solutions following established processes and procedures
4-year degree in Business, Finance, Insurance, or a related field (Associate's degree or equivalent experience is required)

Nice To Haves

Familiarity with international insurance regulations and an understanding of how coverage needs differ across global regions
Experience with underwriting systems and tools, or a demonstrated ability to quickly learn and master complex platforms
Strong problem-solving and creative thinking skills — a knack for developing alternative solutions based on an honest assessment of process strengths and weaknesses
Process improvement mindset — experience participating in or leading initiatives to enhance operational efficiency, including testing and piloting system or process changes
Cultural awareness and sensitivity — proven ability to build and maintain effective working relationships across a globally distributed team
Excellent written and verbal communication skills in English, with experience composing professional business correspondence
Curiosity about emerging technology and a proactive approach to applying new tools and innovations to daily responsibilities

Responsibilities

Process and manage underwriting assignments accurately and on time, ensuring high standards of quality and compliance at every step
Coordinate closely with underwriting teams, on-shore and off-shore support, and cross-functional partners including Products, Finance, and Claims to drive seamless operations
Serve as a primary point of contact for Underwriters and Brokers via telephone, email, and in-person interactions, delivering exceptional, top-notch service at every touchpoint
Conduct preliminary deal analysis and prepare detailed account data for review by Underwriters and Client Managers, ensuring accuracy and completeness
Review and interpret complex source documents from external customers, determine appropriate next steps, and compose clear, professional business correspondence
Generate and verify predefined business reports, maintaining a high level of competency across complex systems, tools, and processes
Proactively identify and resolve issues and outstanding items, following up with Underwriters and stakeholders to keep workflows on track
Lead and contribute to process improvement initiatives, identifying system and process enhancement opportunities and participating in testing and piloting of changes
Develop and maintain Standard Operating Procedures, collaborating with team members to ensure documentation is current, accurate, and accessible
Act as a subject matter expert and coach for International Business processes, tools, and systems — answering questions, providing direction, and supporting the development of colleagues
Participate in special projects, meetings, seminars, and training programs to continuously build skills and stay current with international regulations and industry developments
Adhere to established performance standards and metrics applicable to the supported business divisions, contributing to a culture of accountability and continuous improvement

Benefits

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide.
We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.
In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law.
Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.