Senior Underwriting Assistant- Commercial Lines

Church Pension Group•Bennington, VT

2d•Hybrid

About The Position

The Senior Commercial Lines Underwriting Assistant provides advanced administrative, technical, and operational support to Commercial Lines Underwriters while serving as a key partner in maintaining efficient underwriting workflows. This role is responsible for supporting complex underwriting activities, identifying opportunities to improve processes and procedures, leveraging technology solutions to enhance effectiveness, and helping ensure the consistent delivery of high-quality service to agents, insureds, and internal stakeholders. The Senior Commercial Lines Underwriting Assistant also serves as a resource and mentor to other team members and contributes to continuous improvement initiatives across the underwriting operation.

Requirements

Ability to work individually or collaboratively as part of a team.
Demonstrated customer service skills
Effective interpersonal skills
Possess a high degree of accuracy, even under pressure
Possess a high degree of initiative and inquisitiveness
Strong written and verbal communications skills
Strong analytical and problem-solving skills with the ability to identify process improvement opportunities and implement effective solutions.
Demonstrated ability to adapt to changing priorities, business needs, and operational processes.
Proficiency in Microsoft Office products, including Excel, and ability to learn and effectively utilize emerging technology tools and platforms.
Curiosity and willingness to leverage technology, including automation and artificial intelligence tools, to improve efficiency, accuracy, and customer service.

Nice To Haves

Associates degree and/or combination of education & equivalent experience highly preferred.
Combination of work and experience considered.

Responsibilities

Request, gather, evaluate and document underwriting information from agency on insured or prospective insureds as needed.
Perform prep work on new and renewal business including evaluation of loss experience, highlighting details of exposure, follow-up on outstanding underwriting information and general assessment of coverage and pricing for underwriting review.
Order and analyze underwriting reports for review by underwriters
Independently review and assess completed loss control/risk management reports
Analyze and process endorsements requested based on authority level and completed within a prescribed time frame.
Establish and foster a positive and collaborative working relationship with agency staff, billing and claims staff.
Evaluate underwriting workflows, processes, and procedures on an ongoing basis and identify opportunities to improve efficiency, quality, consistency, and customer experience.
Participate in the development, documentation, implementation, and maintenance of underwriting processes, procedures, and best practices.
Leverage technology tools and automation solutions to streamline work, improve productivity, and enhance operational effectiveness.
Identify process gaps, inefficiencies, and emerging business needs and recommend solutions to management.
Assist with testing and implementation of new systems, workflows, and technology enhancements.
Train, mentor, and provide technical guidance to Commercial Lines Underwriting Assistants while promoting best practices and process consistency across the team.
Effective performance of the essential functions of this position requires regular in-person, on-site interaction with colleagues, both for purposes of relationship building and meaningful collaboration.