Senior UEM Engineer (Mobility/Endpoint)

Aretum•Arlington, VA

10h

About The Position

The Senior Unified Endpoint Management (UEM) Engineer supports the administration, operation, and continuous improvement of enterprise mobility and endpoint systems. This role provides advanced technical support, maintains mobile platforms and related infrastructure, develops configuration and procedural documentation, and partners with technical and non-technical stakeholders to deliver secure, reliable endpoint services. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Requirements

Four or more years of hands-on operational support experience with Windows Server 2019 or later in an enterprise environment.
Four or more years of operational support experience with the Workspace ONE UEM mobile device platform.
Hands-on experience administering, troubleshooting, and supporting enterprise mobile device and endpoint environments.
Experience with Windows Server management, vulnerability remediation, and patching.
Experience coordinating the installation, configuration, maintenance, and support of mobile platform software, hardware, and devices.
Experience providing technical support through an enterprise ticketing system, telephone, and email.
Experience creating and maintaining configuration management records, technical procedures, and system documentation.
Ability to communicate effectively, both orally and in writing, with technical teams, senior stakeholders, and non-technical users.
Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation.

Nice To Haves

Five or more years of experience designing, implementing, or supporting Mobile Device Management (MDM) or UEM solutions.
Experience with Workspace ONE Access.
Experience supporting Microsoft Office 365 applications.
Experience with Microsoft Active Directory.
Experience with Windows Server administration in a complex enterprise environment.
Relevant college degree in information technology, computer science, engineering, or a related field.
Relevant industry-recognized certification in endpoint management, mobility, Microsoft technologies, security, or IT service management.

Responsibilities

Provide advanced technical support for mobile device, endpoint, and mobility platform issues through the ticketing system, telephone, and email.
Administer, maintain, troubleshoot, and optimize enterprise UEM and mobility environments, including Workspace ONE UEM and related components.
Coordinate and support the installation, configuration, maintenance, and lifecycle management of mobile platform software, hardware, and devices for onsite and remote employees, vendors, and contractors.
Perform Windows Server administration activities, including system monitoring, vulnerability remediation, patching, and operational support for Windows Server 2019 or later.
Support mobile device enrollment, provisioning, application deployment, policy configuration, compliance enforcement, and device retirement processes.
Perform configuration management activities and maintain accurate system, procedural, and technical documentation.
Develop and improve IT procedures that increase operational efficiency, strengthen workflow consistency, and improve customer satisfaction.
Analyze incidents, recurring technical issues, and service trends; recommend and implement corrective actions and long-term improvements.
Collaborate with senior staff, organizational stakeholders, systems administrators, security teams, and the non-technical user community.
Communicate technical information clearly through written documentation, status updates, briefings, and user guidance.
Participate in a flexible work schedule and 24x7 on-call technical support rotation as required.