Senior Trust Officer

Fifth Third Bank • Wilmington, DE

4d

About The Position

The Senior Trust Officer manages complex fiduciary relationships, including high-net-worth and specialty trust accounts, in accordance with governing documents, applicable laws, and organizational policies. The role serves as a primary relationship manager and fiduciary advisor, partnering with clients, financial advisors, and internal teams to provide high-quality service, support business growth, and ensure a consistent client experience.

The position includes administration of complex trust accounts, client and beneficiary relationship management, fiduciary decision-making, risk and compliance oversight, collaboration with internal and external partners, and support for business development, client retention, and satisfaction. The Senior Trust Officer maintains knowledge of fiduciary principles, trust administration, and applicable legal and tax considerations, and may perform other duties or adapt to changing priorities as needed.

Requirements

• Bachelor’s degree or equivalent experience.
• 8–10+ years of experience in trust administration, fiduciary services, or related experience.
• Strong knowledge of trust administration, governing documents, and fiduciary principles.
• Ability to manage complex client relationships and deliver high-quality service.
• Understanding of regulatory requirements, fiduciary standards, and internal policies.
• Ability to clearly communicate complex fiduciary concepts to clients and partners.
• Ability to collaborate effectively with internal teams and external advisors.
• Demonstrated relationship management, problem-solving, influence and partnership, adaptability, and commitment to continuous learning.

Responsibilities

• Manage complex trust accounts, including high-net-worth and specialty relationships, in alignment with governing documents, fiduciary standards, and regulatory requirements.
• Serve as the primary contact for clients, beneficiaries, and advisors, building strong relationships and providing a high level of service.
• Ensure compliance with fiduciary, legal, and regulatory requirements, including completing reviews, documenting decisions, and resolving exceptions promptly.
• Exercise sound judgment in complex fiduciary matters, including discretionary decisions and risk assessments, consistent with governing documents, regulatory requirements, and organizational policies.
• Partner with internal teams and external advisors to implement investment strategies, resolve client issues, and deliver comprehensive fiduciary solutions.
• Work with financial advisors and centers of influence to support new business opportunities and strengthen existing client relationships.
• Promote a consistent, high-quality client experience by proactively addressing client needs and contributing to retention and satisfaction.
• Maintain strong knowledge of fiduciary principles, trust administration, and applicable legal and tax considerations.
• Perform other duties as assigned and adapt to new tasks or shifting priorities to support the team and company mission.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior