Senior Trust Associate Special Needs Trust Services - Senior Fiduciary Coordinator

Wells Fargo•Austin, TX

9d•Hybrid

About The Position

Wells Fargo is seeking a Senior Trust Associate to support a team of fiduciary professionals in administering a book of relationships in Special Needs Trust Services. This role involves implementing client estate plans and ensuring client accounts are managed in accordance with sound fiduciary principles and applicable law. The associate will develop and maintain a proficient understanding of basic fiduciary concepts and principles, including trust accounting and elements of a trust. Key responsibilities include executing client requests such as money movement, investment implementation, and ongoing account management. The role also requires developing and maintaining in-depth knowledge of Wells Fargo Trust systems and articulating Wells Fargo Trust's processes to internal partners. Additionally, the associate will develop and maintain an in-depth understanding of policies and procedures related to payments, account openings and closings, and asset transfers. The position demands a high level of organizational skills, including time and priority management, and the ability to deliver high-quality work within stated deadlines. Identifying fiduciary risk and suggesting solutions is also a key aspect, as is seeking involvement with infrastructure-related projects to improve business operations, client service, and risk management. The role requires independent communication with internal partners regarding client accounts.

Requirements

4+ years of administrative or sales support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice To Haves

Experience in Wealth Management or Retail Banking
Knowledge and understanding of opening new consumer & business deposit accounts, account maintenance, processing, Know Your Customer (KYC) and Technical Exceptions (TE)
Experience working with Affluent client relationships
Ability to work effectively within a team and build strong working relationships across business channels and at all levels of management.
Demonstrate a high level of organizational skills, including time and priority management.
Collaborate effectively with relationship team members, client’s advisors and other colleagues.
Solutions-oriented and able to operate within a diverse, fast-paced environment.
Strong communication skills.
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Experience in a client facing environment
Customer service experience
Administrative support experience

Responsibilities

Support a team of fiduciary professionals to administer a book of relationships in Special Needs Trust Services.
Implement client estate plans.
Ensure client accounts are managed in accordance with sound fiduciary principles and applicable law.
Develop and maintain a proficient understanding of basic fiduciary concepts and principles, including trust accounting and elements of a trust.
Execute on client requests, including money movement, investment implementation and ongoing account management.
Develop and maintain an in-depth knowledge in the use of Wells Fargo Trust systems.
Articulate Wells Fargo Trust's processes to internal partners.
Develop and maintain an in-depth understanding of policies and procedures including, but not limited to, payments, account openings and closings, and asset transfers.
Demonstrate a high level of organizational skills, including time and priority management.
Deliver high-quality work-product within stated deadlines.
Identify fiduciary risk and suggest possible solutions.
Seek involvement with infrastructure-related projects to improve Wells Fargo Trust's business operations, client service, and risk management.
Independently communicate with internal partners regarding client accounts.