Senior Travel Counselor III
About The Position
Amex GBT is seeking positive, energetic, highly skilled, customer-focused Senior-level Travel Counselors to join our Global Entertainment Client Hub as the Lead Travel Counselor. This team provides end-to-end, full-scope travel services for the highest-level travelers of our client account in the Entertainment, News/Media, and Sports professions. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand, and organized with excellent follow-through. Travel counselors will support global accounts, including booking for travelers in multiple countries.
Requirements
- High School Diploma required.
- 7+ years of customer service, including 5+ years as a travel counselor.
- VIP, entertainment/production, publicity, news, and sports travel highly desired.
- Excellent verbal, written, and active listening abilities.
- Attention to detail with strong information-gathering skills.
- Proficiency in complex international reservations, client policies, and processes.
- Solid grasp of global routings and destinations.
- Skilled in Sabre, Microsoft Outlook, Word, and Excel.
- Ability to thrive in an evolving technical environment.
- Willingness to adjust shifts for coverage or global events.
Responsibilities
- Manage complex travel requests (air, hotel, car, rail) for high-touch accounts and top-tier travelers.
- Act as trusted advisor by offering creative, consultative recommendations tailored to the entertainment sector.
- Handle special requests such as hotel upgrades, charter flights, artist riders, junkets, and production vehicles.
- Apply client policies accurately across diverse travel types and expectations.
- Deliver exceptional service with strong problem-resolution skills, including managing first-level complaints.
- Collaborate with team to resolve issues, share knowledge, and support colleagues.
- Provide feedback and innovative ideas to leadership.
- Demonstrate professionalism with clear grammar and empathetic communication across channels.
- Work flexible shifts including evenings and weekends as required.
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- connect with colleagues through our global INclusion Groups
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
