Senior Travel Accounting Specialist - cxLoyalty

JPMorgan Chase & Co.•Glen Allen, VA

11d

About The Position

This role is within the Chase Travel cxLoyalty team, focusing on the Account Receivable (A/R) functions in the travel segment. The Senior Accounts Receivable Specialist will resolve complex financial issues, improve operational processes, and mentor junior team members. Responsibilities include handling high-priority escalations, optimizing workflows, and contributing to strategic initiatives to enhance efficiency and accuracy in accounting operations. The role involves collaboration across departments to implement solutions, streamline reconciliation, and drive continuous improvements, with a focus on problem-solving and leadership development.

Requirements

3+ years of experience in a detail-oriented work environment with a background in Billing, Accounts Payable or Accounts Receivable and in managing multiple priorities.
2+ years of customer service experience.
Possess strong PC and Microsoft Office skills including manipulating large amount of data.
Intermediate skills in Excel is required.
Ability to interact with all levels staff, vendors, and external customers in a professional manner.
Ability to complete work with minimum supervision and to work/think/reason independently.
Demonstrated problem solving skills & strong mathematical skills.
Ability to meet deadlines

Nice To Haves

Exhibits enthusiasm and cooperation as an active member of a team environment.
Possess strong communication skills, both verbal and written and strong interpersonal skills.

Responsibilities

Reconcile client confirmed travel redemption files against cxLoyalty’s system of billing records and monitoring and researching open receivables and support tickets to meet key performance metrics.
Create accurate and timely detailed billing files in Excel and final client invoices.
Review defect log on a bi-weekly basis and provide guidance to team members on proper procedure.
Prepare and generate the appropriate reports for internal and external individuals in an accurate and timely manner and respond professionally and timely to internal customer pertaining to items or discrepancies.
Maintain updated process documents.
Manage large data elements in an organized and timely manner.
Navigate and multi-task between various systems and processes to more efficiently reconcile transactions.
Attend training classes for the launch of new programs and/or recurring training.
Answer team members’ day-to-day questions regarding proper procedures for preparation of billing, accurately updating systems and other questions related to travel accounting procedures.