Senior Transportation Finance & Claims Analyst (Customer Onsite)

Expeditors•Ellenwood, GA

8h•Hybrid

About The Position

Expeditors is seeking an experienced Senior Transportation Freight Pay & Claims Analyst to support the Global Transportation Enablement team. The ideal candidate will navigate operational complexity, enforce rigorous financial controls, and maintain freight payables integrity across global multimodal networks. The Senior Transportation Finance & Claims Analyst will own critical financial workflows for assigned carriers.

Requirements

Bachelor’s degree in Finance, Accounting, Supply Chain Management, Business Analytics, or quantitative field.
7–9+ years of progressive operational leadership experience in freight audit and payment (FAP), transportation accounting, or logistics billing operations.
Minimum 3+ years of direct supervisory or team management experience overseeing high-throughput financial operations teams or TVC/BPO vendor pods.
Demonstrated background managing multi-million-dollar freight spend portfolios and driving high-volume transaction exceptions at global scale.
Leverage advanced SQL capabilities to query multi-million row datasets, isolate systemic exception patterns, and extract root-cause data.
Proven ability to transform raw data into intuitive, executive-level visuals.
Advanced expertise in Google Sheets (complex formulas, XLOOKUP, and dynamic pivot tables)
Decisive operational leader with expertise in workflow load-balancing, capacity planning, process re-engineering, and root-cause defect elimination.
Capable of mentoring a team of analysts while balancing daily operational queue adherence with strategic quarterly automation projects
Exceptional written and verbal communication skills with the executive presence to present complex financial and operational metrics to executive leadership, using SCQA framework.
Independently lead contentious billing dispute sessions with carrier AR leadership.

Responsibilities

Leading payment analysis
Conducting forensic weekly SOA reconciliations to reduce aged balances
Resolving complex invoice exceptions within strict SLAs
Driving quarterly continuous improvement projects for strategic portfolios.
Validate and execute the end-to-end receipt, data extraction, transformation, and automated system upload of weekly global transportation spend files across AMER, EMEA, and APAC.
Adhere to strict monthly BD-3 financial close schedules and upload cutoffs.
Perform forensic root-cause analysis on invoice exceptions across all 25 standardized categories (No-Record, Rate Discrepancies, Missing Cost Centers, Currency FX swings, System Duplicates, etc).
Enforce strict ≤2–5 business day resolution SLAs while working towards team-wide First-Pass Yield (FPY) toward ≥98%.
Direct the end-to-end lifecycle of freight claims, carrier billing disputes, and chargeback settlements via internal ticketing systems, securing timely credits from carriers.
Champion the Letter of Authorization (LOA) pre-audit validation engine for Small Parcel 3P rebills and invalid account exceptions, systematically eliminating carrier rebills
Synthesize high-volume transaction data into executive-ready insights, operational throughput models, and provide key analytics for Weekly Operations Reviews, Carrier QBRs, and Monthly Steering.
Lead and deliver dedicated quarterly carrier improvement projects for assigned carrier portfolios (minimum 1 milestone project per carrier per quarter), such as carrier 5-Why Root Cause Analyses (RCAs) on repeat carrier billing defects to remediate systemic upstream flaws at the carrier or system source.
Conduct weekly deep-dive forensic reconciliations of carrier Statements of Account (SOA) against internal FAP
Aggressively burn down aged liabilities to maintain Customers health benchmark of >99% open inventory under 30 days old (85% within 0–7 days).
Lead weekly carrier AR reconciliation calls, tracking accountability, researching disputed balances, and expediting settlement of aged balances.