Senior Training Specialist, Road Americas

DSV•Lancaster, TX

4d•$70,000 - $85,000•Onsite

About The Position

DSV is seeking a Senior Training Specialist to develop and deliver Transportation Management System (TMS) and operational training across its Road and Road Transport businesses in North America and Latin America. The role supports freight brokerage and asset-based transportation operations, helping employees build system proficiency, adopt new processes, and improve operational performance. As the primary regional owner for TMS training, this position designs and delivers instructor-led and digital learning solutions, including e-learning, videos, and job aids. It supports system implementations, evaluates training effectiveness, and partners with Operations, Operational Excellence (OpEx), technology teams, and subject matter experts to turn complex systems and processes into practical learning experiences. The position is based in a professional office and training environment, with occasional work in transportation and logistics facilities. It involves regular use of computers and training and presentation equipment, facilitation of virtual and in-person sessions, collaboration across North America and Latin America, and travel to DSV locations or other business destinations as required. Schedule flexibility may be necessary to accommodate multiple time zones, implementations, and operational needs.

Requirements

High school diploma or GED required.
At least 3 years of experience in training, learning and development, systems training, transportation operations, logistics, or a related field.
Experience working with Transportation Management Systems (TMS) required.
Experience developing and delivering virtual and instructor-led training required.
Experience developing digital learning content, job aids, training guides, or similar learning resources required.
Strong working knowledge of TMS functionality and domestic transportation workflows, including an understanding of freight brokerage and asset-based transportation operations and how system processes support operational execution.
Strong facilitation, presentation, and adult learning skills.
Strong instructional design and training content development capabilities.
Ability to translate complex systems, processes, and technical information into clear, practical learning solutions.
Strong written and verbal communication skills and ability to work effectively across organizational levels.
Strong organizational and project coordination skills, including the ability to manage multiple training initiatives and priorities.
Ability to evaluate training needs and recommend appropriate learning approaches within established regional standards.
Strong analytical skills to interpret training metrics, learner feedback, assessment results, and performance information.
Ability to build effective working relationships across Operations, OpEx, technology teams, system SMEs, and other functional groups.
Ability to work independently and effectively across multiple geographic regions and time zones.
Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams.

Nice To Haves

Bachelor's degree in Training and Development, Instructional Design, Business, Supply Chain, Logistics, Transportation, or a related field.
Working knowledge of domestic transportation operations, including freight brokerage and/or asset-based transportation operations, workflows, terminology, and processes.
Experience within domestic transportation, including freight brokerage, asset-based trucking, FTL, LTL, or related operations.
Experience with LMS platforms, system implementations, system enhancements, or operational process changes.
Experience with e-learning authoring tools, video development tools, learning platforms, or similar training technologies.

Responsibilities

Serve as the primary regional owner for TMS training across Road and Road Transport operations in NORAM and LATAM, including new-user, refresher, and system-change training.
Develop and deliver virtual and in-person systems and operational training for new and existing employees.
Design, develop, and maintain digital and instructor-led learning content, including e-learning, videos, presentations, quick-reference guides, job aids, facilitator materials, and other training resources.
Create and maintain role-based TMS learning paths for onboarding, system proficiency, ongoing development, and competency validation.
Assess training needs and select learning approaches based on system changes, operational requirements, performance gaps, and learner needs.
Translate TMS functionality and domestic transportation processes into practical learning content using adult learning and instructional design principles.
Support train-the-trainer activities and provide guidance and resources to local trainers or subject matter experts when appropriate.
Coordinate training for new systems, TMS enhancements, implementations, and operational process changes.
Develop training plans, coordinate learning activities, and prepare employees for changes affecting day-to-day operations.
Manage assigned training content, curricula, learning activities, and completion records within the Learning Management System (LMS).
Monitor training participation, completion, assessment results, learner feedback, and other measures of training effectiveness.
Support competency validation and identify additional training, reinforcement, or learning resources based on assessment and performance results.
Evaluate and continuously improve training content, delivery methods, and learning paths based on business needs, learner feedback, and training effectiveness.
Maintain current, accurate, standardized, and scalable training materials across supported Road and Road Transport operations.
Provide training activity, completion, and effectiveness reporting to the Manager, Regional Training and appropriate stakeholders.
Partner with the Manager, Regional Training to execute regional training strategy, priorities, standards, and learning initiatives.
Partner with OpEx, Operations, technology teams, and system SMEs to turn approved processes and identified performance gaps into targeted training solutions.
Maintain primary responsibility for routine TMS training delivery, with OpEx and system SMEs providing subject matter expertise and backup support as needed.
Collaborate with operational leaders and stakeholders to understand evolving business needs and identify where training can support system adoption, process consistency, and employee performance.
Perform other duties, responsibilities, and projects as required and assigned.