Senior Training Specialist

SCAN Health Insurance • Long Beach, CA

7d • $71,700 - $123,490 • Remote

About The Position

The Senior Training Specialist will be responsible for ensuring that our employees are well-equipped to provide high-quality care and services to our members. This role involves collaborating with various departments to identify training needs, developing advanced training materials, and evaluating the impact of training initiatives to drive continuous improvement. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Requirements

• Associate’s degree or equivalent experience preferred.
• 5-7+ years of experience in training, education, or a related field, with a focus on healthcare, health plan, or managed care.
• Advanced Communication Skills: Exceptional verbal and written communication skills to effectively convey complex information and engage diverse audiences.
• Ability to tailor communication to different learning styles and levels of expertise.
• Strong Organizational and Leadership Skills: Superior ability to organize and manage multiple tasks and projects simultaneously.
• Strong leadership skills to guide and mentor junior training specialists and lead cross-functional teams.
• Technical Proficiency: Proficient in using advanced training software and tools, such as Learning Management Systems (LMS), e-learning development tools (e.g., Articulate, Camtasia), and other relevant software.
• Experience with data analysis tools and software to track and report training metrics.
• Advanced Microsoft Office Suite and Visio skill are required.
• Analytical and Strategic Thinking: Strong analytical skills to evaluate training effectiveness and identify areas for improvement.
• Strategic thinking to develop and implement long-term training plans and initiatives that align with organizational goals.

Nice To Haves

• Certifications in training and development (e.g., Certified Professional in Learning and Performance (CPLP)) are highly preferred.
• In-depth knowledge of healthcare regulations and standards, such as those from the Centers for Medicare and Medicaid Services (CMS) preferred.

Responsibilities

• Lead the design and development of training programs that align with company goals, strategic initiatives, and regulatory requirements.
• Create and update advanced training materials, including manuals, presentations, and online modules, to ensure they are current, relevant, and engaging.
• Lead and facilitate training sessions for new and existing employees, covering a wide range of topics such as company policies, procedures, and specific job functions.
• Use a variety of training methods, including classroom instruction, online training, and hands-on demonstrations, to cater to different learning styles and ensure maximum retention.
• Conduct comprehensive evaluations of training programs to assess their effectiveness and impact on employee performance.
• Develop and implement advanced strategies to improve training content, delivery methods, and overall program outcomes based on performance metrics and feedback.
• Analyze training data to identify trends and areas for improvement.
• Oversee the maintenance of detailed and accurate records of training sessions, including attendance, completion, and performance data.
• Ensure all training documentation is compliant with company and regulatory standards.
• Generate and present reports on training metrics to senior management and other stakeholders.
• Lead the planning and execution of special training projects and initiatives, including the development of new training programs and the implementation of existing ones.
• Collaborate with cross-functional teams to support the rollout of new processes, systems, and policies.
• Continuously research and stay informed about new training methodologies, industry best practices, and changes in healthcare regulations and standards.
• Apply this knowledge to enhance the quality and effectiveness of training programs.
• Recommend and implement new training technologies and tools to improve the learning experience.
• Provide guidance, mentorship, and coaching to junior training specialists to help them develop their skills and knowledge.
• Conduct performance evaluations and provide constructive feedback to support their professional growth.
• Establish and maintain high standards for training programs and materials.
• Develop and implement training policies and procedures to ensure consistency and quality across all training initiatives.

Benefits

• Base salary range: $71,700 to $123,490 annually
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!
• A competitive compensation and benefits program
• Excellent Retirement Savings program
• A work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree