Senior Training Specialist, Staffing Support

Essex Property Trust•OCC 504 The Havens - Corporate, FL

1d•$32 - $38•Onsite

About The Position

The Senior Specialist of Training is an integral member of the Operations Staff Services team, functioning as a point of support for operations and responsible for training the very best talent for the Community Management team. The Senior Specialist of Training is accountable for the successful onboarding of new Community Management associates as well as the ongoing training of existing Community Management associates. This role will lead and/or facilitate the execution of all community management related trainings. As part of the Operations Support Team, they will also take on other responsibilities within that team when appropriate, such as hiring and other projects related to the betterment of property operations. Additionally, they will assess the needs of the role over time to identify ways that their scope can evolve and improve. This includes creating programs and processes that can improve the training process, as well as assessing the resources needed to effectively operate.

Requirements

Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations.
Requires intermediate analytical and quantitative skills.
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines.
Responsible for setting own project deadlines.

Nice To Haves

Bachelor's degree (BA/BS) or equivalent from four-year college or university is preferred.
2 to 4 years of property management experience preferred.
ARM or CAM designation is preferred.
1 to 2 years of supervisory experience preferred.

Responsibilities

Manage the hiring and onboarding process for all entry level positions in Community Management and Facilities.
Establish a candidate base for future hires.
Interviewing candidates for placement.
Ensure candidate profiles are optimized for ideal candidate placement.
Engage in training and facilitation as needed.
Provide support to other Operations Staff Services departments as needed.
Monitor and achieve KPIs that lead to success within the role.
Consistently assess and evaluate opportunities within hiring processes.
Identify and carry out strategic solutions to solve opportunities in hiring.
Collaborate closely with Recruiting, Talent Development, Trainer Specialist, Community Management Leadership, and Facilities Leadership.
Exercise discretion as it relates to confidential resident, property and company information.
Compliance with company standards as defined in the Human Resources Policy Manual, E-Way Processes and Procedures, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
Complete all assignments timely and accurately.
May provide informal assistance such as technical guidance and/or training to coworkers.
May coordinate work and assign tasks.