Senior Training Manager, TPA

Personify Health • Tempe, AZ

4d • $90,000 - $105,000

About The Position

Ready To Own the Learning Engine That Powers Personify Health's Revenue Teams?

Why This Role Matters
Account Managers and Strategic Account Executives are on the front lines of client retention and growth — and how well they're equipped directly determines how well our clients succeed. This role exists to close the gap between what our revenue teams know and what they need to know to win renewals, deepen partnerships, and drive expansion. You'll design and own the full learning lifecycle for these roles — from day-one ramp to advanced consultative selling — building programs that translate directly into commercial outcomes. When AMs and SAEs perform at their best, clients get more value, and Personify Health grows.

What You'll Actually Do
Own AM & SAE onboarding ramp: Partner with the Onboarding Training Manager to design a structured ramp plan with clear milestones, coaching checkpoints, and time-to-productivity targets that get new hires contributing faster.
Build and maintain product training: Develop deep, role-specific training across Personify Health's full solution suite — platform, features, integrations, partners, and value propositions — so AMs and SAEs can speak confidently in any client conversation.
Equip AMs for client-facing execution: Train Account Managers to articulate solution capabilities across admin onboarding, strategic planning sessions, day-to-day relationship management, and issue resolution.
Prepare SAEs for executive-level engagement: Build advanced training that gives Strategic Account Executives the product depth and strategic framing needed to lead multi-stakeholder performance reviews, renewal negotiations, and expansion discussions.
Design scenario-based learning experiences: Develop role-play and simulation-based training that mirrors real account situations — complex renewals, competitive threats, client escalations, and multi-product pitches.
Drive operational skills training: Translate core workflows into accessible training content covering CRM usage, account management processes, documentation standards, and operational reporting — with a change management lens.
Measure impact and iterate: Gather feedback from AMs, SAEs, and their managers to identify gaps; build regular training impact reports for leadership and continuously improve what isn't working.
Partner cross-functionally to stay current: Work closely with Product, Client Marketing, Technical Documentation, and Commercial Enablement to keep all training accurate, relevant, and aligned to business priorities.

Requirements

• Bachelor's degree or equivalent experience in instructional design, adult learning, communications, or a related field
• 5+ years in training, sales enablement, or learning & development — ideally supporting client-facing or revenue teams in a TPA or healthcare technology environment
• Demonstrated track record of designing training that moves commercial metrics: renewal rates, upsell success, NPS, or ramp speed
• Hands-on experience designing and facilitating role-play, scenario-based, and skills practice learning — not just content delivery
• Proficiency with Microsoft Office Suite, virtual collaboration tools, and LMS/enablement platforms; Seismic experience preferred
• Familiarity with Salesforce or CRM-based workflows

Nice To Haves

• Certification in instructional design, coaching, or process management (CPTD, ICF, Six Sigma) is a plus
• Experience in health, wellness, or healthcare benefits is a plus

Responsibilities

• Own AM & SAE onboarding ramp: Partner with the Onboarding Training Manager to design a structured ramp plan with clear milestones, coaching checkpoints, and time-to-productivity targets that get new hires contributing faster.
• Build and maintain product training: Develop deep, role-specific training across Personify Health's full solution suite — platform, features, integrations, partners, and value propositions — so AMs and SAEs can speak confidently in any client conversation.
• Equip AMs for client-facing execution: Train Account Managers to articulate solution capabilities across admin onboarding, strategic planning sessions, day-to-day relationship management, and issue resolution.
• Prepare SAEs for executive-level engagement: Build advanced training that gives Strategic Account Executives the product depth and strategic framing needed to lead multi-stakeholder performance reviews, renewal negotiations, and expansion discussions.
• Design scenario-based learning experiences: Develop role-play and simulation-based training that mirrors real account situations — complex renewals, competitive threats, client escalations, and multi-product pitches.
• Drive operational skills training: Translate core workflows into accessible training content covering CRM usage, account management processes, documentation standards, and operational reporting — with a change management lens.
• Measure impact and iterate: Gather feedback from AMs, SAEs, and their managers to identify gaps; build regular training impact reports for leadership and continuously improve what isn't working.
• Partner cross-functionally to stay current: Work closely with Product, Client Marketing, Technical Documentation, and Commercial Enablement to keep all training accurate, relevant, and aligned to business priorities.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior